Software Customer Success Manager

Rockwell Automation

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Freelance

Recurrent

Compensation

USD39k - 105k/year

Non-negotiable

Detroit, MI, USA

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Posted about 6 years ago

• Manages the Adoption of purchased Software to ensure the efficient implementation and drives necessary support to support customer success and ultimately the renewal. • Uses data and workflow information from Customer Success Platform (Gainsight) to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolio. • Translates available customer data contained within Customer Success Platform and other sources into value delivered to customer by engaging Services contracts and software subscriptions. • Communicates value delivered to customer on a periodic cadence using QBR methodology and other means of communication/cadences. • Foster a cohesive team environment with Sales, Delivery and Distributor team members on behalf of customer. Collaborate with team members to ensure an optimal customer experience.

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User since: Apr 2020

About Rockwell Automation:

At Rockwell Automation, we connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more intelligent, more connected and more productive. Throughout the world, our flagship Allen-Bradley® and Rockwell Software® product brands are recognized for innovation and excellence.

mission:

We are living our larger purpose as a company. Whatever happens in the world around us, who we are and how we help our customers and our people never waivers. We bring together the imaginations of people with the potential of technology to expand what is humanly possible, making the world more intelligent, more connected and more productive. If you are a maker, an innovator, problem solver or builder, we invite you to join our team so together, we can help our customers and our world work better.

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www.rockwellautomation.com/

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