Experience Manager at Smile.io | Torre

Experience Manager

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Full-time

Legal agreement: To be defined

Compensation
USD80K - 120K/year
Non-negotiable
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Remote (anywhere)
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Posted over 5 years ago

Requirements and responsibilities


• Carry out ad hoc requests for performance reviews and strategy conversation • Contribute to our ever-growing Help Docs to help create repeatable practices that can help Smile scale (program evaluation, advanced use cases, strategy best practices) • Support and delight our merchants through chat, email, phone, and Zoom video conferencing conversations • Collect and share churn reasons and product feedback for merchants who have been running Smile for at least 6m through our internal tracking systems • Proactively reach out to merchants as per playbooks • Assist with any support or implementation overflow work • Engage and collaborate with a remote team spread across the world.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)
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