We are looking for a professional, customer-focused Customer Support Representative to provide prompt, friendly, and reliable assistance to customers. The successful candidate will respond to inquiries, resolve problems, maintain accurate records, and help deliver an excellent customer experience.Key ResponsibilitiesRespond to customer inquiries through email, chat, and phoneProvide accurate information about products and servicesInvestigate and resolve customer concerns professionallyRecord customer interactions in CRM and ticketing systemsFollow up with customers until their concerns are resolvedEscalate complex issues to the appropriate team memberMaintain a friendly, patient, and empathetic approachFollow company procedures and service-quality standardsMeet assigned response-time and customer-satisfaction targetsProtect confidential customer and company informationRequirementsPrevious customer service or support experienceExcellent written and verbal communication skillsStrong problem-solving skills and attention to detailAbility to communicate with patience, professionalism, and empathyExperience using CRM or ticketing platformsAbility to manage multiple customer inquiries efficientlyAbility to work independently and meet deadlinesReliable computer and stable internet connectionPreferred QualificationsExperience supporting international customersPrevious experience working remotelyFamiliarity with customer-support performance metricsAbout AuraMoore Global Solutions provides customer support, lead generation, appointment setting, CRM management, recruitment, and back-office solutions to help businesses operate efficiently and grow.

Customer Support Representative

Emma

Responsibilities

Skills wanted:

Language(s) required:

auramoore.online

Admin access needed