Spanish Bilingual Outreach Specialist (SCM Program) at Talent Bridging | Torre

Spanish Bilingual Outreach Specialist (SCM Program)

You'll bridge critical healthcare gaps by connecting Spanish-speaking communities to vital support.
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Full-time

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Compensation
USD4 - 5.5/hour
Negotiable
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Remote (for Honduras residents)
Remote (for Dominican Republic residents)
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Posted 7 days ago

Requirements and responsibilities


Spanish Bilingual Outreach Specialist (SCM Program) 📍 Remote | Full-Time 🕒 Schedule: U.S. Business Hours (to be discussed during the interview) About the Role We are looking for a Spanish Bilingual Outreach Specialist to support our Social Care Management (SCM) Program by connecting with Spanish-speaking individuals and helping them access valuable healthcare and community support services. This role is ideal for someone who enjoys speaking with people, building relationships, and making a meaningful impact in the community. If you're fluent in English and Spanish, have strong communication skills, and are passionate about helping others, we'd love to hear from you! 🔹 Key Responsibilities Community Outreach - Conduct outbound calls to Spanish-speaking individuals - Educate participants about the SCM program, available services, and eligibility - Build trust and establish positive relationships with prospective participants - Answer questions and address concerns in both English and Spanish Enrollment & Coordination - Schedule appointments or transfer qualified participants to the appropriate team - Follow outreach scripts while adapting conversations naturally - Meet daily outreach and engagement goals - Support participants throughout the enrollment process Documentation & Compliance - Accurately document all interactions in the CRM system - Maintain participant confidentiality and comply with HIPAA guidelines - Collaborate with supervisors and team members to improve outreach efforts 🔹 Qualifications Required - Fluent in Spanish and English (spoken and written) - Previous experience in outbound calling, customer service, appointment setting, or outreach - Excellent verbal and written communication skills - Strong active listening and objection-handling abilities - Comfortable speaking with people from diverse backgrounds - Strong computer skills and ability to learn new systems quickly - Reliable internet connection and dedicated home workspace Preferred - Experience in healthcare, community outreach, social services, or care coordination - Familiarity with Medicaid, Medicare, or managed care programs - Experience using CRM systems - HIPAA knowledge or certification is a plus
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