Charm Director Talent Acquisition

Client Relationship Manager

Talent Bridging

Jan 2025 - Current (1 year 5 months)

Director Talent Acquisition

Talent Bridging

Jan 2024 - Aug 2025 (1 year 8 months)

Director Talent Acquisition

fixlerscom

Feb 2023 - Nov 2023 (10 months)

• Strategic workforce planning to align recruitment strategies with organizational goals. • Sourcing top talent through various channels and building an employer brand. • Managing candidate screening, interviews, and selection processes. • Tracking recruitment metrics and optimizing hiring strategies. • Promoting diversity and inclusion in recruitment efforts. • Overseeing vendor management and compliance with hiring practices. • Leading and mentoring the talent acquisition team.

Operations Manager/Executive Recruiter

Jobtracks

Dec 2020 - Feb 2023 (2 years 3 months)

Executive Assistant/Recruiter

Family First Life

Dec 2017 - Sep 2019 (1 year 10 months)

Answering and making phone calls, setting appointments with clients, making travel arrangements, preparing reports, filing and organizing documents, recording meeting minutes, and performing basic bookkeeping tasks. Another task I had with this role was to look for potential candidates to be part of our team.

Team Leader

VXI Global Solutions LLC

Apr 2017 - Sep 2017 (6 months)

• Lead, coach and motivate a team of staff to ensure they’re giving the best customer service possible. • Helping to develop and implement a customer service policy for an entire organization • Finding ways to measure customer satisfaction and improve services • Call monitoring to make sure customer service representatives adhere to call flow and guideline mandated by the client and internal process. • Coach customer service representatives focusing on the gaps on the their calls to provide better service to customers • Communicates to clients and operations for any updates that directly affects customer service experience • Demonstrates knowledge of quality systems and approaches. • Demonstrates ability to perform investigations /

Executive Assistant To Chief Executive Officer

SDT Core Inc

Jun 2019 - Sep 2019 (4 months)

Team Manager

Sutherland

Mar 2015 - Mar 2017 (2 years 1 month)

• Lead, coach and motivate a team of staff to ensure they’re giving the best customer service possible. • Helping to develop and implement a customer service policy for an entire organization • Finding ways to measure customer satisfaction and improve services • Call monitoring to make sure customer service representatives adhere to call flow and guideline mandated by the client and internal process. • Coach customer service representatives focusing on the gaps on the their calls to provide better service to customers • Communicates to clients and operations for any updates that directly affects customer service experience • Demonstrates knowledge of quality systems and approaches. • Demonstrates ability to perform investigations /

Senior Specialist for Quality

Sutherland

Mar 2012 - Feb 2015 (3 years)

Monitor phone calls to measure performance and help implement the business's strategic objectives and to ensure that customer-service representatives are interacting with clients in ways that serve a business's best interests.

Customer Service Representative

Sutherland

Mar 2009 - Mar 2012 (3 years 1 month)

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

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