Customer Support Specialist – Fintech at Entrepreneur Cooperative | Torre

Customer Support Specialist – Fintech

You'll shape the future of fintech support, optimizing AI and enhancing global user experience.
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Full-time

Legal agreement: To be defined

Compensation
USD1k - 2k/month
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Remote (for Argentina residents)
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Emma of Torre.ai
9 days ago

Requirements and responsibilities


★ PLEASE SUBMIT YOUR CV IN ENGLISH ★About the RoleWe are seeking a proactive and customer-focused Customer Support Specialist – Fintech to join a fast-growing fintech company supporting users across multiple regions and time zones.In this role, you will serve as the first point of contact for customers, helping resolve inquiries related to cards, transactions, account access, fraud concerns, and payment-related issues through chat, email, and in-app communication channels.You will work closely alongside AI-powered support tools and automation systems, handling escalations, improving workflows, and helping optimize the customer support experience over time.This is an excellent opportunity for someone who thrives in fast-paced environments, enjoys solving problems, and is excited about fintech, digital payments, and modern customer support operations.Key ResponsibilitiesCustomer Support & CommunicationRespond to customer inquiries through chat, email, and in-app support channelsAssist users with issues related to:Cards and transactionsAccount accessFraud concernsPayment-related questionsDeliver professional, empathetic, and solution-oriented customer supportMaintain a high standard of written communication across all interactionsAI & Support OperationsWork alongside AI support agents and automated workflowsHandle escalated cases requiring human interventionHelp improve AI-generated responses and support processes over timeIdentify recurring customer issues and suggest workflow improvementsFraud & Payments SupportAssist with fraud-related inquiries and transaction investigationsSupport chargeback and payment-related processes when neededEscalate complex operational or risk-related issues appropriatelyCollaboration & DocumentationMaintain accurate support documentation and case notesCollaborate with operations, product, and engineering teams to improve customer experienceHelp support scalable support processes as the company grows internationallyRequirementsFluent English or Spanish communication skills (both languages are a strong plus)2+ years of customer support experiencePrevious experience in fintech, payments, banking, SaaS, or consumer technology environments strongly preferredHands-on experience with support platforms such as:IntercomZendeskFrontHelp ScoutStrong written communication skills with the ability to communicate clearly, concisely, and professionallyComfortable working independently in a fully remote environmentStrong problem-solving and multitasking abilitiesNice to HaveExperience working with AI-powered customer support systems or automation toolsFamiliarity with fraud investigations, chargebacks, or payments operationsExperience supporting global or international usersInterest or experience in fintech, crypto, stablecoins, or digital paymentsWhat We’re Looking ForCustomer-first mindset with strong attention to detailCalm and professional communicator under pressureAdaptable and comfortable in fast-moving startup environmentsStrong ownership mentality and accountabilityTeam player who enjoys improving processes and customer experiencesWhy Join Us?Opportunity to work in a growing fintech environmentExposure to AI-driven customer support operationsCollaborative and fast-moving remote teamHigh-impact role with opportunities for growth and process ownershipWork with modern support tools and evolving technologiesImportant NotesThis role supports global users and may require flexibility across time zonesStrong written communication skills are critical for successCandidates with fintech or payments experience will be strongly prioritized
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