Utility Bill ManagerAbout Fine TuneFine Tune helps large enterprises bring complex indirect services under control, specializing in facilities management, uniform rental, waste and recycling, security and guard services, pest control, and energy and utilities. We combine experienced operators with our auditing platform, eMOAT™, to monitor invoices and enforce agreements month after month, providing spend confidence to our clients in procurement and finance. The world’s most recognizable brands choose Fine Tune, including Cargill, Caterpillar, Valvoline, Pfizer, Tyson Foods, and American Cancer Society. For more information, visit
www.FineTuneUS.com.Job OverviewWe are looking for a motivated and client-focused Utility Bill Management Specialist to join our team. This mid-level role sits at the intersection of client services and technical delivery, responsible for guiding clients through the onboarding and implementation of our utility bill management platform and serving as their primary point of contact throughout the ongoing relationship. The ideal candidate brings a strong foundation in the energy and utility space, a collaborative mindset, and a passion for delivering exceptional client experiences. This is a remote position.Responsibilities and DutiesImplementation & OnboardingLead end-to-end client implementations, including discovery, data migration, system configuration, and go-live supportDevelop and execute transition plans that ensure a smooth handoff from legacy processes or prior vendorsServe as the primary communication liaison for clients during implementation, providing regular status updates and proactively managing risks or delaysCoordinate internally with technical, operations, and data teams to meet client timelines and requirementsClient Relationship ManagementAct as the ongoing face of the client relationship post-implementation, serving as the primary point of contact for day-to-day needs and strategic conversationsBuild trusted, long-term partnerships with key client stakeholders at all levelsConduct regular check-ins and business reviews to assess performance, communicate value, and surface opportunities for improvementAnticipate client needs and proactively recommend solutions or process enhancementsUtility Bill Management DeliveryOversee the accuracy and timeliness of utility bill processing for assigned client accountsIdentify and escalate billing discrepancies, utility rate changes, or data quality issuesSupport clients in interpreting utility data, usage trends, and cost variance reportingEnsure adherence to client-specific requirements and service level agreements (SLAs)QualificationsRequiredBachelor's degree in Business, Environmental Studies, Engineering, or a related field3–5 years of experience in utility bill management, energy services, or a related fieldDemonstrated experience in client-facing roles with responsibility for relationship management and communicationFamiliarity with utility billing processes, rate structures, and data formats (EDI, interval data, etc.)Strong project management skills with the ability to juggle multiple clients and priorities simultaneouslyExcellent written and verbal communication skills; comfortable presenting to and engaging with client stakeholdersProficiency in Microsoft Office; comfort working in data-heavy environmentsPreferredExperience with utility bill management platforms or energy information systemsExposure to sustainability or energy efficiency reporting (ENERGY STAR, GHG accounting, etc.)Background in SaaS implementation or professional services deliveryBenefitsHealth/dental/vision/life/disability insuranceHealth Plan includes HSA and FSA plansPaid time off and paid holidays401K with employer matchCompetitive salary with significant bonus opportunities40-50 hours/week
