Role: Office Administrator (Order Operations). Job Summary: - You will own the order-to-resolution cycle across several business divisions. - You will process orders, handle returns, prepare quotes, and keep customers informed at every step. - You will work with existing workflows, custom Claude tools, and an automation lead to improve processes. Orders: - Process, track, and confirm customer purchase orders across multiple manufacturers in Monday.com. - Keep every order accurate and up to date. - Resolve issues or delays quickly. Returns: - Manage Return Goods Authorization (RGA) requests and coordinate them with manufacturers. - Track each return through credit issuance and final resolution. Quotes: - Prepare accurate customer quotes from manufacturer pricing. - Verify product details before sending. - Follow up promptly. Customer Communication: - Answer customer questions about order status, product availability, lead times, and returns. - Communicate primarily by email, with occasional phone calls. Records and Process: - Keep records, documents, spreadsheets, and calendars organized and accurate in Google Workspace. - Follow the established Monday.com workflows. - Document standard operating procedures (SOPs). - Suggest process improvements. - Work independently to manage your own day. - Share updates proactively and flag potential problems early. Required Qualifications: - Experience with order processing, returns (RMA/RGA), and preparing customer quotes. - Daily, hands-on use of Claude for task management and workflow support. - Hands-on Monday.com experience, including boards, statuses, and automations. - Strong Google Workspace skills including Gmail, Drive, Sheets, Docs, Calendar, and Chat. - Sharp attention to detail with SKUs, pricing, and quantities. - Strong organization, communication, and customer service skills. - Professional written and spoken English for customer emails and calls. - Availability for 8:00 AM–5:00 PM Central Time, Monday–Friday. Preferred Qualifications: - Background in distribution, wholesale, or a manufacturer’s rep agency. - Familiarity with lighting, electrical, door hardware, or building products. - Experience with GoHighLevel or Attio CRM. Compensation and Benefits: - Competitive salary plus monthly profit sharing. - Paid US holidays and paid wellness days. - Health and wellness allowance. - Long-term placement with a real path to growth. - Ongoing training in AI, order operations, quoting, and workflow design. - A dedicated success coach.

Office Administrator

Emma

Responsibilities

Skills wanted:

Language(s) required:

Diego Delgado

About Assistantly LLC:

mission:

Job benefits for full-time members:

www.assistantly.com/

Admin access needed