Senior ServiceNow Business Analyst (ITSM) - ITIL/CSA at KaiTech Services | Torre
Senior ServiceNow Business Analyst (ITSM) - ITIL/CSA
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KaiTech Services

Senior ServiceNow Business Analyst (ITSM) - ITIL/CSA

KaiTech Services
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Full-time

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Remote (anywhere)
Shared by
Diana Montoya
 14 days ago

Responsibilities

We’re looking for a Senior ServiceNow Business Analyst (ITSM) with 6–10+ years of experience to join our team in a remote role. Immediate joiners are preferred.What you’ll work on:ServiceNow ITSM implementations and enhancementsRequirements gathering, user stories & process mappingStakeholder workshops and business process analysisIncident, Request, Problem, Change, Knowledge, Service Catalog & SLA ManagementAgile/Scrum delivery, UAT and deploymentITIL best practices and process optimizationKey Requirements:Strong ServiceNow ITSM Business Analyst experienceExcellent stakeholder management and communication skillsExperience with Agile/Scrum methodologiesServiceNow CSA – MandatoryITIL V4 Foundation or higher – MandatoryCIS-ITSM – Preferred📍 Location: Remote⏳ Notice Period: Immediate
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