Account Manager (Indiana, Ohio & West Virginia) at National Information Solutions Cooperative (NISC) | Torre
Account Manager (Indiana, Ohio & West Virginia)
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National Information Solutions Cooperative (NISC)

Account Manager (Indiana, Ohio & West Virginia)

National Information Solutions Cooperative (NISC)
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Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Remote (for Indiana residents)
Remote (for Ohio residents)
Remote (for West Virginia residents)
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Posted over 2 years ago

Requirements and responsibilities

NISC is a leading provider of technology solutions for the utility and telecommunications industries. We are committed to delivering innovative, reliable, and cost-effective solutions to our Members/Customers. Our team is dedicated to providing exceptional service and building strong, professional relationships with our clients. We are seeking an experienced Account Manager to join our team. The ideal candidate will be responsible for creating and managing relationships with existing Members/Customers in the territories of Indiana, Ohio, and West Virginia. This role involves maintaining a high level of interaction and communication with Members/Customers, attending conferences and trade shows, and proactively engaging with clients to ensure satisfaction and timely resolution of issues. The successful candidate will have exceptional customer relationship management skills, strong knowledge of the rural electric cooperative and municipal utility industry, and the ability to establish credibility and project an executive presence. If you are passionate about account management and have a strong background in product sales and support, we encourage you to apply. Responsibilities: - Proactively communicate requirements to the Members in the assigned territory. - Develop and maintain strong, professional relationships with all existing Members/Customers. - Regularly visit Members/Customer sites in the assigned territory with onsite engagement/visit. - Actively engage existing Members/Customers to ensure satisfaction and timely resolution of issues. - Maintain accurate records of all member interactions, proposals, and current negotiations, utilizing SalesForce, Service Now, Smartsheet, and Office 365. - Maintain an up-to-date knowledge of the NISC solutions and services provided to Members/Customers. - Update appropriate databases including SalesForce and Service Now.com with current Members/Customers regarding organizational profile, product and services utilization, satisfaction levels, etc. - Attend conferences and trade shows as appropriate to promote NISC‘s solutions to current and prospective Members/Customers. - Participate as appropriate in industry association forums, councils, and conferences. - Proactively review the Member’s use of NISC’s solutions and related satisfaction and seek to remedy issues and problems by providing support or training. - Provide information and solutions to Members to facilitate their full utilization and optimization of the NISC products and services purchased. - Monitor support cases and requests for all assigned Members and coordinate appropriate prioritization that will maximize NISC’s responsiveness to Members. - Assess the Member’s need for additional training and coordinate resources. - Other duties as assigned.
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