Call Center Agent at T3 Services Group | Torre
Call Center Agent
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T3 Services Group

Call Center Agent

T3 Services Group
Emma
Emma
You'll transform customer experiences and contribute to a growing national service mission.
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Full-time

Legal agreement: Employment

Compensation
USD20 - 22/hour
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Remote (anywhere)
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Shared by
Emma of Torre.ai
 28 days ago

Requirements and responsibilities

About the roleT3 Services Group: Currently operating in 4 states and supporting 7 locations, T3 Services Group is Transforming the Trades one customer at a time with top notch residential HVAC, Plumbing, & Electrical services. Apply today!The Good Stuff$20-22/hrWork from home!Medical, Dental, Vision401k with 4% company matchPTO, Paid Holidays, Paid Wellness TimeCompany provided laptop, monitor, and headset.2 shifts available 1:30 PM – 10:00 PM CST and 10:00 PM- 6:30 AM CSTIncludes weekend work. Candidate must be flexible, as business needs may change.Job DutiesAnswer inbound calls and schedule service appointmentsRespond to and resolve voicemail messages, abandoned and missed calls from customersRespond to customer requests (email, webchat, text) to resolve issuesDeliver call scripts clearly, be compelling, and personableAdhere to the company’s plan for resolving customer complaints quickly and favorablyMaintain and update customer database with complete and accurate information.Communicate with dispatch to ensure customers receive 5 Star ServiceBe very independent and reliableProvide additional support to the team as neededWhat you needHS Diploma or GED2+ year of customer service experience in a phone based roleExperience working in the home services industry preferredMultitask by completing phone and computer work simultaneouslyCapability to type at least 40 WPMProficiency with Microsoft Office or Google SuiteClear, kind, and energetic phone presenceAbility to work fast paced and remain organizedMust be authorized to work in the U.S.
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