Customer Success Associate (Tech) at Belvo

• As part of the Business Development and Sales team you will be our customers voice inside of Belvo • You will be responsible for the continued success of our customers already using the Belvo API as part of their key processes. You will also collaborate with SDR’s, Account Executives and Integration engineers with prospects in the sales process • Upon customers going live with the Belvo API, you will own the relationship and foster open communication to discover new opportunities, increase usage and improve customers' implementations • Leveraging our analytics tools, you will be responsible for putting together reports and presentations that provide a bird’s eye view that provide perspective on each account’s growth over time • Everyday, you will interact with customers in one way or another, learn from them and leverage these insights to ensure their continued success • Proactively identify customers who may not be succeeding with our product, work with them to understand their issues and articulate solutions • Gather structured insights on our clients and provide intelligence to the other members of the Business Development and Sales and Product teams • Assist with duties related to the Customer Success team such as contributing to establishing, maintaining and tracking goals and OKRs • This is a highly collaborative position, you will be part of a small and agile Business Development team and constantly interact with our customers in order to upsell our service offering and grow MRR

Customer Success Associate (Tech)

Responsibilities

Skills wanted:

Language(s) required:

Pablo Viguera

Laura Motta Verified

About Belvo:

mission:

belvo.com

Admin access needed