Production Operations Specialist (Salesforce Commerce Cloud & OMS) at Edu Sphere | Torre
Production Operations Specialist (Salesforce Commerce Cloud & OMS)
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Production Operations Specialist (Salesforce Commerce Cloud & OMS)

Edu Sphere
Posted by
Yasmi Malakalapalli
Emma
Emma
You'll ensure seamless e-commerce operations, driving stability and efficiency across critical systems.
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Full-time

Legal agreement: Employment

Compensation is to be agreed upon.
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Remote (anywhere)
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Shared by
Emma of Torre.ai
 4 days ago

Requirements and responsibilities

We are looking for an experienced Production Operations Specialist to support critical production operations within a dynamic e-commerce environment.Position DetailsRole: Production Operations Specialist (SFCC & OMS)Location: RemoteExperience: 4–8 YearsSalary: Based on ExperienceKey ResponsibilitiesEnd-to-end ownership of production incidents and operational issuesTroubleshoot complex cross-system and integration-related issuesPerform RCA and drive preventive measuresCoordinate with Engineering, Product, Operations, and Business teamsMonitor production systems and proactively identify risksCommunicate incident status and resolution updates to stakeholdersMaintain documentation, SOPs, and knowledge repositories✅ Required SkillsSalesforce Commerce Cloud (SFCC)IBM Sterling OMS / Order Management SystemsProduction Support & Incident ManagementE-commerce Order Lifecycle & Fulfillment ProcessesREST APIs, SOAP Services & Integration TroubleshootingRoot Cause Analysis (RCA)Application Monitoring & Production DiagnosticsStakeholder Management & Communication⭐ Preferred ExperienceProduction Support / Application SupportIBM Sterling OMSE-commerce & Retail PlatformsPayment Gateway & Fulfillment IntegrationsITIL & Incident Management ProcessesInterested candidates can share their updated resume at: recruitment@eduspherecourses.com
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