Who we areAt Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time.Current OpportunityClinical CounsellorLocation: Indonesia - Fully remoteLanguage requirements: Fluent English and BahasaShifts: Overnight and day shifts availableFull-Time / Part-Time: Full-time, 40 hours per week positionWhat you will doWorkplace Options is seeking a qualified Full-time Clinical Counsellor to join our clinical team in Indonesia. Our Clinical Counsellors engage with participants over the phone, video, chat & email while demonstrating what we call: The Power of a Good Conversation – creating a connection with the client to ensure they feel heard, supported, and cared for.It’s difficult to describe an average day for our counsellors, as each caller presents with a unique set of challenges, and it would be from your clinical conversation that would help each person navigate a way forward.Our counsellors provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world.ResponsibilitiesProvide single-session telephonic and video counselling, in-the-moment support and crisis management in a supportive, ethical and professional manner while maintaining client-confidentiality.Assess clients thoroughly to ensure appropriateness for short-term counselling.Assess and manage high risk calls and work closely with individuals at risk.Appropriately refer clients to external resources or within WPO as part of our holistic approach.Collaboratively develop clear and concise treatment plans for clients.Maintain clear clinical and task-oriented documentation in the case management system.Any additional tasks pertinent to the position, as deemed appropriate by management.Qualifications/SkillsCounsellor with an accompanying master’s degree.Minimum two years post-masters’ direct client-contact experience or 500 hours of direct client contact hours.Effectively bilingual (in Bahasa) with excellent command of English in speech and writing.Experience providing assessments and/or using clinical assessment tools.Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counselling.Training in crisis intervention and supporting high risk clients beneficial.Passionate about providing support to clients from anywhere in the world.Sensitive to clients' culture and flexible in using a telephone interpreter if necessary.Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family relationship-related concerns impacting personal or work performance.Proficient in using contact methods - phone, video, email, text and live chat.What we offerAt Workplace Options, we don’t just deliver wellbeing services to our clients; we champion the wellbeing of our own employees as well. Examples include:BPJS Healthcare SecurityGYM benefitsSick and Casual Leave and Annual LeaveAccess to EAP benefits and all WPO servicesMentorship Program24/7 support for risk callsEmployee exchange programComprehensive training provided for this position
