Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients.ABOUT THE ROLE The Access Center Representative is responsible for serving as the primary point of contact for individuals, organizations, and providers seeking behavioral health services. This role ensures timely coordination and support for telepsychiatry encounters while maintaining high standards of accuracy and customer service. This position plays a key role in Array’s 24/7/365 Access Center by triaging requests, prioritizing cases, and facilitating communication between providers and organizations to deliver efficient, on-demand behavioral health care. The Access Center Representative will bring strong organizational skills, attention to detail, and the ability to manage high-volume interactions in a fast-paced environment. They will work closely with on-call providers, clinical teams, and administrative staff to ensure accurate documentation, smooth technology setup, and effective resource management.WHAT YOU’LL DO Handle a high volume of calls, requesting assistance with accessing behavioral health servicesPrioritize cases based on shifting needs and resourcesWork with on-call providers including physicians to help triage requests, organize their workload, send, and secure documentation and communicate with organizationsDocument all requests and encounters into a databaseManage resources, systems, and requirements from a variety of organizations and translate pertinent information to on-call providers and administratorsConduct video and phone test calls and do basic technology trouble shooting with organizations, providers and consumers as neededOther duties as assignedWHAT WE’RE LOOKING FOR 1-2 years of recent customer service experience1-2 years previous call center experience, strongly preferredExcellent time management and organization skillsExcellent verbal and written communication skillsStrong computer skills; ability to work with multiple systemsPrior experience with computer systems such as Outlook, Adobe, and Microsoft productsPrior experience with contact center systems or customer relationship databasesKnowledge of medical and/or psychiatric terminology strongly preferredAbility to sit for an extended period of timePOSITION LOGISTICS 100% remote positionReports to the Senior Manager, Access CenterCOMPENSATION AND BENEFITS The pay range for this role is $18 per hour. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law.Medical, dental, and vision insurance, employer paid life & long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays401k
