Network Operations Center Technician at J2 Global | Torre
Network Operations Center Technician
J2 Global
J2 Global

Network Operations Center Technician

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Full-time

Legal agreement: Employment

Compensation
USD80K - 150K/year
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Hybrid (United States)
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Posted almost 5 years ago

Responsibilities & more

• Monitor, notify, fix and escalate alerts related to production systems. • Perform basic system administration tasks for Windows and Linux Servers. ◦ Knowledge of UNIX OS, file editing, UNIX commands, and file manipulation. Postfix and mail logs. Apache and Tomcat logs. ◦ Knowledge of Windows OS, user access (AD), file editing, and operational experience with Windows Server. IIS Remote Desktop Connection Manager • Be an Incident Commander for high level outages, working with teams for updates and assisting in resolution. • Constantly improve the alerting of supported systems by adding, removing or revising alerts to better reflect the current platform operational needs or as requested by management. (Zabbix, SolarWinds and DataDog) • Utilize the full functionality of Slack and managing video communications with Zoom. • Document issues using our Ticket Tracking System (Jira) and follow the Escalation and Notification Process. ◦ Ensure that all open tickets are appropriately updated within established time frames. • Work with Customer Success, Tier 2 and Tier 3 support groups to continually refine and improve the escalation and notification process. • Coordinate remote datacenter activities, whether performed by J2 staff or by outside service providers. • Work with outside vendors to report and ultimately resolve problems and escalate open trouble tickets to their conclusion. • Develop and maintain documentation for NOC operations.
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