Your main responsibilities:
- Proactively identify and execute expansion opportunities, including upsells, cross-sells, and service enhancements.
- Own and manage the contract renewal process, ensuring smooth, on-time renewals while reinforcing the value of our solutions.
- Engage with customers regularly to ensure they are maximizing the value of their investment and have access to the full range of relevant solutions.
- Partner with Customer Success to track product adoption and usage trends, ensuring clients are aware of additional features and services.
- Develop and implement data-driven strategies to improve customer retention and increase Net Revenue Retention (NRR).
- Anticipate and mitigate churn risks by identifying warning signs and taking proactive action.
- Collaborate with cross-functional teams (Sales, CS, Marketing, and Product) to refine go-to-market strategies for customer expansion.
- Maintain detailed records of customer interactions and opportunities in the CRM to ensure a streamlined and insightful approach.
Minimum Knowledge, Skills, and Abilities Required:
Education and Experience:
- Advanced English.
- A bachelor’s degree or equivalent experience in sales, account management, business development, or revenue growth.
Skills and Abilities:
- 2+ years of experience in account management, sales, revenue expansion, or a related field.
- Proven track record of driving revenue growth through upsells, cross-sells, and renewals within an existing customer base.
- Strong negotiation and persuasion skills, with the ability to secure renewals and expand contracts while reinforcing value.
- Excellent communication and presentation skills, with the ability to lead strategic business conversations and QBRs.
- Strong analytical skills with the ability to interpret customer data and identify expansion opportunities.
- Revenue-focused mindset, with a deep understanding of customer lifetime value (LTV) and net revenue retention (NRR).
- Demonstrated ability to collaborate effectively with sales, customer success, and product teams to align on revenue growth strategies.
- Experience working with CRM software (e.g., Salesforce), revenue intelligence tools, and customer engagement platforms.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs.
