Tier 2 Help Desk Support at DOXA Talent | Torre

Tier 2 Help Desk Support

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Full-time

Legal agreement: Employment

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

location_on
Remote (for Colombia residents)
Shared by
Juan Pablo Rodriguez Montoya
7 months ago

Responsibilities


Tier 2 Help Desk Support (Remote – Colombia): handle escalations beyond Tier 1; troubleshoot Windows, Mac, Linux, Microsoft 365, networking; admin Active Directory/Azure Entra; diagnose DNS/DHCP/VPN/TCP/IP; Linux (Ubuntu & CentOS); document root causes and provide technical documentation; work with Colombian and international teams; training PST schedule during onboarding (7:00 AM – 4:00 PM PST, then 8:00 AM – 5:00 PM PST).