Principal Consultant - Asset Management at 21Tech | Torre
Principal Consultant - Asset Management
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21Tech

Principal Consultant - Asset Management

21Tech
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Emma
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You'll lead strategic asset management solutions, shaping client success and operational excellence.
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Full-time

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Posted 24 days ago

Requirements and responsibilities

Job Description: 21Tech, Inc. is seeking a Principal Consultant - Asset Management to provide strategic client relationship management and ensure the successful delivery and satisfaction of our Enterprise Asset Management (EAM) solutions. This role requires an accomplished professional with a strong background in client services, deep understanding of asset management, and the ability to build and maintain trusted relationships with clients across the public and private sectors. We offer a competitive salary and a comprehensive benefits package. Job Duties: - Proactively engage with clients to understand their evolving business needs and align 21Tech’s Asset Management solutions to meet their goals. - Partner closely with internal teams to ensure seamless project delivery and ongoing client satisfaction. - Provide an overall solution strategy for clients beyond EAM with other vendor or in-house client products that support the full life cycle for asset management and related operation. - Lead/Supervise Workshops and be more than a product specialist – we are looking for an Asset Management domain expert who can understand the pain points of the customer and suggest a path forward as a leader. - Ensures and guides as needed that internal methodologies and best practices are followed by the implementation team members. - Lead and participate in client meetings, status updates, and business reviews. - Support escalation management and problem resolution, ensuring timely and professional responses. - Analyze client feedback and performance data to recommend continuous improvements. - Develop client engagement strategies focused on expanding service offerings and identifying new opportunities. - Participate in sales presentations and proposal Orals to represent client service excellence and solution alignment. - Maintain a deep understanding of Asset management technologies (Hexagon or Maximo preferred) and asset management principles to articulate value to clients. Skills Required: - 15+ years of professional experience in client services, Project delivery, account management, or related roles. - Enterprise Asset Management (EAM) experience required; Hexagon EAM or IBM Maximo strongly preferred. - Proven ability to manage and grow client relationships within complex organizations. - Strong understanding of asset management domain, processes and business operations. - Excellent communication, negotiation, and presentation skills with the ability to influence at all levels. - Persuasive communicator with a strong ability to build consensus and trust. - Strategic thinker capable of aligning client needs with business solutions. - Self-motivated, organized, and detail-oriented with a strong sense of accountability and professionalism. - Bachelor’s Degree required.
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