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Posted about 2 months ago
Requirements and responsibilities
Hybrid – In Office: Monday – Thursday
Primary Purpose:
The Operations Specialist is a liaison and administrative role that supports the day-to-day responsibilities for Compliance, Sales Quality, and Service Innovation teams, assisting in various assignments, including but not limited to auditing and reviewing lead requests. The ideal person is detail-oriented, highly organized, self-motivated, and a strong team player who thrives in a fast-paced environment.
Primary Duties and Responsibilities:
- Serve as the single point of contact and work with the internal Operations department to support the outside field network.
- Monitor and resolve ad-hoc assignments and system exceptions.
- Identify and escalate training opportunities found for the Operations teams and outside field network.
- Monitor and diagnose system issues, identifying data anomalies and seeking resolution.
- Provide support to operations projects as needed, which may include generating ad-hoc reports, audits, and assisting in post-implementation support.
- As needed, recommend and support initiatives to improve the overall workflow and performance of marketing operations.
- Other duties as assigned based on departmental needs.
- Conform with and abide by all regulations, policies, work procedures, instructions, and all safety rules.
- Exhibit regular, reliable, punctual, and predictable attendance.
- Proactively identify opportunities for process and performance improvement across Operations and the outside field network, apply strong critical thinking, and turn insights into action.
Required Qualifications:
- 2-3 years of administration and coordination experience in roles that require inter-departmental collaboration.
- Exceptional organizational skills and attention to detail.
- Requires good professional communication skills (verbal and written).
- Demonstrates a strong sense of accountability.
- Capable of working independently with minimal supervision.
- Ability to manage and prioritize multiple assignments with tight deadlines.
- Ability to work in a team environment to produce quality work and meet strict deadlines.
- Ability to understand and interpret rules and processes.
- Proficient in Microsoft Office Suite.
Preferred Qualifications:
- Salesforce experience preferred.
- Bachelor’s Degree preferred.
- Familiarity with basic coding and/or leveraging AI tools to streamline tasks or improve efficiency is considered a plus.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)