✨ Customer Service Specialist ✨ Work remote for an American SaaS company⛺ 🌞 at Prometeo Talent | Torre
✨ Customer Service Specialist ✨ Work remote for an American SaaS company⛺ 🌞
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Prometeo Talent

✨ Customer Service Specialist ✨ Work remote for an American SaaS company⛺ 🌞

Prometeo Talent
Posted by
Tania Aguirre
Laura Lizeth Rangel
Alejandro Hoyos Jiménez
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Full-time

Legal agreement: Depends on the location of the candidate

Currency exchange and taxes to be paid by:

Depends on the location of the candidate

Compensation
USD1 - 2.5k/month
Non-negotiable
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Remote (specific timezone)
public
GMT-09:00 to GMT-01:00
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Posted almost 5 years ago

Requirements and responsibilities

• Master the product through formal onboarding program and continued learning. • Gather, analyze and process client data during data migrations. • Complete assigned tasks in an organized manner to ensure project deadlines. • Proactive outreach to ensure customer success during their first month post-live. • Work in a team environment and partnered with an Account Executive. • Provide timely response to customer inquiries via phone and email. • Enhance customer satisfaction by providing distinctive service in all interactions. • Establish a trusted advisor relationship to ensure customer satisfaction. • Utilize screen share programs to provide efficient face-to-face customer service. • Utilize Hubspot to manage customer interaction and inquiries. • Partner with Sales and Services teams to define ongoing best practices for onboarding tasks. • Serve as a RoverPass brand ambassador to create promoters within industry. • Represent the Services department at offsite meetups with customers and prospects.
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