PCSP is a systems integrator headquartered in New Hudson, MI. We specialize in enterprise grade server, workstation, and networking equipment. Our integration team is central to our white-label fulfillment model, ensuring every unit that leaves our facility is built, configured, and tested to the exact specification our customers require.
Position Summary:
- The Integration Technician Lead is responsible for guiding the integration team on best practices for the entire integration process including the physical build-out, configuration, and quality control of the servers and workstations processed through PCSP’s staging and integration facility.
- This is a hands-on, bench-level role requiring technical proficiency with enterprise server and workstation hardware, BIOS/UEFI configuration, firmware management, RAID setup, and drive provisioning.
- The role bridges technical execution with leadership, requiring skills in cross-functional collaboration, project management and strategic problem solving.
- The ideal candidate is detail-oriented, works efficiently under throughput targets, and takes pride in delivering clean, consistent builds.
Team Leadership & Mentoring:
- Mentor, coach, and educate team on best practices for integration design and development.
- Conduct peer reviews, and oversee hiring and performance evaluations.
- Define project schedules, track milestones, and forecast resource capacity.
- Lead troubleshooting and resolve technical challenges.
Server Build & BOM Fulfillment:
- Execute server builds end-to-end against customer bills of materials.
- Install and verify all components per BOM: CPUs, DIMMs, NVMe/SAS/SATA drives, RAID controllers, NICs, HBAs, and PCIe expansion cards.
- Execute clean, professional-grade cable routing to ensure optimal airflow, thermal performance, and serviceability.
BIOS, UEFI & Firmware Configuration:
- Configure BIOS/UEFI settings on servers and workstations to customer or standard build specifications.
- Update iDRAC, BIOS, NIC, HBA, and drive firmware using tools (iLO, Lifecycle Controller, OMSA, Dell Repository Manager).
- Configure boot order, Secure Boot, power profiles, and PXE settings.
- Validate all firmware versions prior to shipment.
- Create and manage RAID volumes (RAID 0/1/5/6/10) via RAID/HBA controllers.
- Configure virtual disks, hot spares, and validate array integrity.
Quality Control & Documentation:
- Perform POST validation and burn-in testing to ensure hardware stability and performance benchmarks are met.
- Maintain accurate build logs and quality control checklists to ensure 100% compliance with ISO guidelines and internal quality standards.
- Develop "how to" guides for various models and publish to the internal website.
- Maintain a clean, organized workbench and follow ESD handling procedures.
Required Skills and Qualifications:
- 2+ years of hands-on experience building, configuring, or servicing server hardware.
- Ability to read and execute against a technical BOM or work order with high accuracy.
- Strong documentation habits.
- Able to work multiple projects/orders simultaneously with high accuracy and throughput.
- Proficiency with remote management interfaces (HPE iLO, Dell iDRAC) to troubleshoot and validate system configurations, as well as update firmware.
- Familiarity with PXE booting, disk imaging, and command-line interfaces for firmware updates.
- Ability to handle delicate components and lift server chassis up to 50 lbs. and work at a bench for extended periods.
Preferred Skills and Qualifications:
- CompTIA A+, Server+, or vendor-specific certifications (Dell, HPE, Lenovo, Cisco or Supermicro).
- Experience with NVMe provisioning, PCIe HBA/NIC configuration, and OS imaging workflows.
- Prior experience in a hardware integration, depot repair, or VAR fulfillment environment.
Compensation Benefits:
- Competitive compensation commensurate with experience.
- Opportunity to grow with a fast-scaling technology distribution company.
- Paid time off and company holidays.
