🎯 Description
The Account Manager serves as the link between companies and their customers. The primary focus of this role is to promptly and effectively address customer needs and concerns to establish and maintain strong relationships. The Account Manager is responsible for handling customer complaints, finding solutions to their issues, and fostering a positive relationship for future business opportunities. Daily responsibilities include creating proposals, coordinating with the team, making calls, and attending meetings.
Additionally, the role involves proactively attracting new customers to FSG through marketing campaigns, networking events, and trade shows. This is a full-time position with flexible hours to accommodate customer and industry events. Success in this role is measured by meeting deliverables, not just working hours.
⭐️ Responsibilities
◽️ Sell all FSG products and services to an existing portfolio of FSG accounts to maximize business from current customers.
◽️ Gather essential customer information to help FSG understand the structure, size, needs, and annual spending of assigned accounts.
◽️ Collaborate with Business Development Managers to support quoting and closing deals.
◽️ Communicate with clients to ensure their needs are comprehended and addressed.
◽️ Build strong client relationships to retain existing business and acquire new FSG products and services.
◽️ Proactively engage with customers and seek upsell opportunities.
◽️ Schedule and lead weekly progress meetings.
◽️ Increase customer renewal rates and decrease churn.
◽️ Collaborate with local operations and corporate solutions teams to fulfill customer needs and requests.
◽️ Resolve complaints and monitor processes related to client requests.
◽️ Act as the client's representative to ensure their demands are met, focusing on enhancing the customer experience.
◽️ Collect and analyze data on consumer behavior to understand changing needs.
◽️ Welcome and onboard new customers.
◽️ Contact customers for business reviews and to ensure customer loyalty.
◽️ Resolve outstanding customer issues promptly.
◽️ Identify opportunities to increase customer profitability and boost company revenue.
◽️ Collaborate with all operations teams to maximize customer retention, revenue, and net profit.
◽️ Ensure customers are informed about all FSG Products and Services.
◽️ Report competitive market data.
◽️ Maintain FSG internal CRM and engage with the latest opportunities.
◽️ Meet and exceed FSG-developed KPIs.
◽️ Take ownership of customer issues and drive resolutions.
◽️ Provide customer service and retain existing clients.
⭐️ Requirements
◽️ High School Diploma / GED or five (5+) years of Sales Experience.
◽️ Ideally, three or more (3+) years of experience in Sales and/or Account Management.
◽️ Strong customer-facing skills (Executive presence, writing, phone, and email).
◽️ Outstanding communication and listening skills (English).
◽️ Self-motivated with a strong work ethic.
◽️ Demonstrated ability to achieve or surpass results against standards of excellence.
◽️ Passion for improving solution delivery with a commitment to continuous improvement.
◽️ Proven ability to cultivate long-term, sustainable, value-based customer relationships.
◽️ Negotiation skills and collaboration abilities.
◽️ Strong computer and office product skills.
◽️ Connection to local industry associations with active participation.
⭐️ Physical Requirements
◽️ Talking, hearing, and seeing (including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus).
◽️ Performs light to medium work, exerting up to 25 pounds of force occasionally or a negligible amount of force constantly to move objects.
◽️ Primarily a sedentary role; however, some travel to field locations is required, which may involve traversing uneven terrain, bending, or standing as necessary.
⭐️ Working Conditions
◽️ This job primarily operates in a professional office environment but regularly involves travel to offsite events and field locations.
◽️ Standard office equipment is routinely used, including computers, tablets, phones, photocopiers, filing cabinets, and fax machines.
◽️ Work hours may vary daily based on business needs.
