⚠️ Important details:
🚀 The company will take into account soft skills such as ambition, communication, desire to grow.
✅ Requirements:
🚀 Experience in customer support with native English-speaking clients.
🚀 Exceptional customer service skills and experience in customer support roles (hospitality and automotive experience are a significant plus), specifically in technical customer support.
🚀 Extremely responsive, patient, high sense of urgency, and proactive in resolving customer issues.
🚀 Exceptional project management, problem-solving skills, and the ability to multitask & work cross-functionally.
🚀 Masterful problem-solving and excellent communication skills (active listening, asking questions, being transparent and concise, clarifying and summarizing, and being empathetic).
🚀 Basic technical knowledge (e.g., what is API, what is CSS, etc.).
🚀 Basic marketing knowledge (e.g., CTA, when to get copywriters vs. designers vs. developers involved).
🚀 Strong computer skills, fast typing skills, and proficiency in Microsoft Office, Word, Excel, PowerPoint, Outlook, & Google Docs.
🚀 Experience with Zendesk or similar support ticketing software and tools.
✅ Responsibilities:
🚀 Solve customer requests, issues, and answer customer questions via email and inbound phone calls.
🚀 Provide technical support, and help customers troubleshoot, analyze and report bugs and problems
🚀 Educate customers about all aspects of our service and product, and help customers use specific features.
🚀 Use Zendesk (customer support ticketing software) to maintain records of customer interactions.
🚀 Have fun! Maintain high customer satisfaction. We strive to be #1 in customer support for website providers in the automotive industry.
