Bilingual Mental Health Intake & Care Coordinator (Spanish/English Required).
Remote | U.S. Mental Health Practice | Full-Time | 40 Hours per Week.
$6.50 per Hour + Performance-Based Increase After the Third Month.
About the Role:
- This is a phone-focused and administrative role for someone who is calm, compassionate, organized, and confident communicating in both English and Spanish.
- You will help new and existing patients feel supported while coordinating intake, scheduling, insurance, specialized treatment requests, and general office workflows.
- Because this role supports mental health patients, strong emotional awareness, patience, accuracy, and professionalism are essential.
Key Responsibilities:
Patient Intake and Scheduling:
- Answer inbound calls professionally and compassionately.
- Contact new patient leads promptly and help move qualified inquiries toward a scheduled appointment.
- Gather and document patient, insurance, referral, and intake information.
- Schedule and reschedule appointments using PracticeQ and Google Calendar.
- Manage weekly meetings, including billing reviews, Psycle patient updates, and office meetings.
- Update lead statuses and scheduling outcomes accurately.
- Maintain professional communication with patients and family representatives.
Patient Screening and Care Coordination:
- Screen patients for TMS and Spravato services based on the practice’s established process.
- Collect required information and communicate next steps clearly.
- Coordinate Psycle-referred patients and maintain accurate status updates.
- Submit and track MRI requests.
- Follow up on pending patient requirements and escalate concerns when needed.
Insurance and Authorization Support:
- Verify insurance coverage, eligibility, copays, deductibles, coinsurance, and estimated patient responsibility.
- Use insurance websites and payer portals to obtain benefit information.
- Assist with SCA, LOA, and prior authorization requests.
- Support Spravato authorization and insurance-related workflows.
- Document verification and authorization results accurately in the appropriate system.
Billing and Office Support:
- Assist with EOB checks and weekly claims reviews.
- Identify missing information or items requiring billing follow-up.
- Complete limited QuickBooks tasks when needed.
- Provide administrative support to the nurse practitioner and office manager.
- Maintain accurate records across PracticeQ, Excel, Google Calendar, and other platforms.
Required Qualifications:
- Fluent in English and Spanish.
- Previous experience in patient intake, scheduling, front desk support, care coordination, or healthcare administration.
- Experience handling inbound and outbound healthcare calls.
- Knowledge of insurance verification, eligibility, copays, deductibles, and patient responsibility.
- Comfortable following established scripts, procedures, and workflows.
- Strong communication, organization, and documentation skills.
- Calm and professional when supporting patients in sensitive or emotional situations.
- Reliable and able to remain focused during phone-heavy shifts.
- Able to work 40 hours per week.
Nice-to-Have Qualifications:
- Experience supporting a U.S. mental health, behavioral health, psychiatry, or therapy practice.
- Experience using PracticeQ.
- Experience with TMS or Spravato patient workflows.
- Knowledge of QuickBooks.
- Experience using Spruce for calls, texts, and contact management.
- Familiarity with Availity and insurance payer websites.
- Experience with EOB review, claims follow-up, prior authorizations, SCA, or LOA requests.
- Experience coordinating MRI requests or specialty treatment services.
Who We’re Looking For:
- You may be a strong fit if you are warm, patient, and easy to talk to.
- Confident communicating in both English and Spanish.
- Comfortable helping patients who may feel nervous, overwhelmed, or uncertain.
- Fast and consistent with patient and lead follow-up.
- Accurate with scheduling, insurance information, and documentation.
- Able to manage several workflows while staying organized.
- Comfortable working independently and escalating concerns appropriately.
- Interested in a stable, long-term role within a mental health practice.
