P
Paul Benedict
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Growth & Talent Acquisition, Training & Development, Customer Experience, Operations Specialist | Read More: đź”— bit.ly/3VZATzV
Cavite, Calabarzon, Philippines
Résumé
Jobs
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Growth and Talent Acquisition SpecialistGoLean HealthOct 2025 - Current (7 months)- IE-commerce Assistant ManagerIndependent Contractor for an Ecommerce BusinessOct 2024 - Dec 2025 (1 year 3 months)• Took the lead on streamlining customer service workflows that cut response times by about 30%. Felt good knowing we were actually improving people’s experience with the brand. • Set up KPIs to track team performance and customer satisfaction. • Led a small but solid team. Helped train them, gave regular feedback, and tried to create an environment where they felt confident taking ownership. Some days were tougher than others, but overall, we hit our targets consistently. Chargeback/Dispute & Escalations Specialist • Handled payment disputes from start to finish-reviewing claims, gathering evidence, and making sure responses got filed on time. It can get pretty intense with tight deadlines, but I think that’s where attention to detail real
- IProcess Trainer & Trainer CoordinatorIndependent Contractor for a Digital Marketing StartUpMar 2024 - Sep 2025 (1 year 7 months)• Designed and delivered training programs covering SOPs, workflows, and best practices. Sometimes it meant updating old materials, other times we built new ones from scratch depending on what the team needed. • Coordinated schedules for training sessions-making sure everyone knew when and where to be. It sounds simple, but coordinating across time zones and roles could get tricky sometimes. • Evaluated trainees through hands-on assessments and gave personalized feedback. I found that one-on-one coaching made a real difference in helping people retain what they learned. • Helped plan the logistics for training: checking that all materials, tech, and tools were ready beforehand. It wasn’t always flawless, but preparation definitely reduced t
- Final Interviewer & Pre-Production Coach | Learning & Development – US TelcoiQor PhilippinesMay 2021 - Mar 2024 (2 years 11 months)• Built training programs based on what participants actually needed. Adjusted the approach depending on their learning style, which I think helped make the sessions more engaging. • Created presentations, handouts, and resources that supported different types of learners. I also led workshops and used a mix of lectures, demos, and group activities to keep things lively. • Coached new agents, tracked their progress, and gave ongoing feedback. Occasionally stepped in to help with complex customer issues that agents couldn’t handle alone. • Monitored key metrics like NPS, CSAT, and FCR to identify where the team was falling short-and then worked with mentors and agents to close those gaps. Organized upskilling sessions regularly because I tru
- FProject Manager – Events, Conferences, Exhibitions, Virtual EventsFiera de Manila IncFeb 2019 - Apr 2021 (2 years 3 months)• Conceptualized, developed and implemented strategic marketing solutions with specialization in event management. Oversee internet marketing campaign from program management to execution. Leveraged marketing data using best marketing tools and techniques in enhancing event awareness within the digital space. • As Facebook Media Buyer, I have proven experience in creating, and implementing Facebook campaigns. Participated in media planning to identify target audiences, and crafted effective campaign. Reviewed campaign performance metrics, and made media buying decisions based on data. Prepared schedules, and adjusted when needed. Ensured ads are creative, and displayed appropriately. Monitored costs and return on investment (ROI). • As Ema
- KRestaurant ManagerKrispy Kreme Americana Group UAEFeb 2017 - Jan 2019 (2 years)• I am responsible for the whole operation of the restaurant, the growth of its fiscal health, development and productivity of the staff, providing first-hand coaching and support, and the retention of the customers by establishing an atmosphere where remarkable customer experience is the priority. • Coordinated and optimized front- and back-of-house restaurant operations. Controlled operational costs, and promoted efficiency. Created weekly, monthly, and annual financial reports. • Kept abreast of inventory and supplies. Strictly monitored product quality, ensured compliance with licensing, health and safety regulations. Established and maintained restaurant policies and protocols.
- HManagement Trainee | Certified Crew TrainerHardees Restaurant Americana Group UAEJan 2015 - Jan 2017 (2 years 1 month)• Had an in-depth knowledge of restaurant's production and internal processes, public safety protocol on food, customer relations management, and interpersonal adaptability. Created SMART (Systematic, Measurable, Attainable, Realistic and Timely) training schedule, evaluated team members, and gave constructive feedback for improvement. • Helped the restaurant increase its sales by making extensive and strong suggestive and upselling techniques. Made necessary accommodations to the guests; proper greetings, observed products’ scripting correctly, and practiced accuracy in taking orders. • Communicated with Shift Manager about product projection level, speed of service, and product quality. Made sure that working areas are well-organized and
Education
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Awards
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- FFinalist, Ten Outstanding Students of the Philippines - Western VisayasApr 2015
- AAcademic Scholar and Consistent Dean's ListMar 2014