L2 IAM Engineer at Talent Source Global | Torre
L2 IAM Engineer
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Talent Source Global

L2 IAM Engineer

Talent Source Global
Posted by
Joshua Matias
Emma
Emma
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Full-time

Legal agreement: To be defined

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Remote (for South Korea residents)
Posted 2 months ago

Responsibilities

Job Title: L2 IAM Engineer. Location: Remote (within South Korea). Key Responsibilities: - Provide Tier 2 support for IAM-related incidents, service requests, and escalations across the enterprise. - Manage and fulfill access provisioning, deprovisioning, role assignments, and access reviews in compliance with established policies. - Create, update, and expand Standard Operating Procedures (SOPs) for IAM processes to ensure consistency, accuracy, and audit-readiness. - Handle ticket management through the ITSM platform, ensuring SLAs are met and thorough documentation is maintained. - Deliver clear, professional end-user support and guidance on access-related issues. - Partner closely with the Moveworks AI team to help design, build, and refine an AI-powered IAM service desk. - Translate operational IAM knowledge into automated workflows and conversational AI capabilities. - Identify gaps in current IAM processes and recommend improvements. - Support access governance activities including periodic access certifications and policy enforcement. Required Skills & Qualifications: - 3+ years of experience in an IAM, identity operations, or related IT security role. - Demonstrated experience writing and expanding Standard Operating Procedures (SOPs). - Hands-on experience with ticket management platforms (e.g., ServiceNow, Jira, or similar). - Strong end-user support skills with the ability to communicate technical concepts to non-technical audiences. - Solid understanding of IAM principles: least privilege, role-based access control (RBAC), joiner/mover/leaver processes. Preferred Qualifications: - Experience with Microsoft Entra ID (formerly Azure AD) and/or Active Directory (AD). - Experience with Okta (workforce identity, lifecycle management, MFA). - Experience with Saviynt or SailPoint (IGA — identity governance and administration). - Experience with Radiant Logic (virtual directory / identity data federation). - Experience with Teleport (privileged access / infrastructure access management). - Experience with Netwrix (auditing, visibility, and data security). - Familiarity with AI or automation tooling in an IT service desk context.
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