Operations Coordinator | Healthcare Virtual Assistant | Talent Acquisition & Customer Success Specialist.
I am an operations and client support professional with experience across healthcare, recruitment, and customer success environments. Throughout my career, I have supported patients, candidates, and customers by managing high-volume workflows, resolving complex issues, and ensuring a seamless experience from start to finish.
My background includes healthcare scheduling and coordination, employee onboarding, HR administration, customer support, and account management. Whether assisting patients with appointments, guiding new hires through onboarding, or helping customers resolve billing and technical concerns, I focus on accuracy, efficiency, and exceptional service.
Key Achievements:
• Coordinated 1,000+ appointments weekly across 13+ healthcare clinics, maintaining accurate EMR documentation and provider scheduling.
• Managed onboarding operations for approximately 60 new hires per month, including Workday administration, compliance tracking, and HR documentation.
• Supported customer accounts through billing resolution, technical troubleshooting, and service recovery initiatives while maintaining strong customer satisfaction metrics.
Core Skills:
Healthcare Administration • Patient Scheduling • EMR & CRM Management • Insurance Verification • Talent Acquisition Support • Workday HRIS • Employee Onboarding • Customer Success • Account Management • Process Improvement
I am open to remote opportunities in healthcare operations, talent acquisition coordination, customer success, and administrative support where I can contribute to efficient operations and positive client experiences.
