About ProteraWelcome to Protera Technologies, where we’re reimagining how SAP-centric organizations work in the cloud. Since 1998, we’ve been pioneers in bringing SAP and related applications to the cloud—think Microsoft Azure and AWS. Our global crew, spanning the US with offices in Chicago (HQ), Athens, Greece, and Mumbai, India, is on a mission to make IT smoother, faster, and more fun for our clients.But here’s the thing: we’re not your typical “serious tech company.” While we’re obsessed with delivering top-notch IT solutions, we’re all about keeping it real, approachable, and enjoyable. We work hard, but we also play hard—whether we’re collaborating on cloud optimizations, enhancing security, or just hanging out as a team.At Protera, we believe in empowering SAP-centric organizations with the best tools and tech to drive growth, and we love what we do. Our values? Simple: stay curious, stay authentic, and make meaningful connections. We celebrate wins big and small, whether it's a successful project or a fun team event.If you’re looking for a place where tech and fun collide, come join us and see what makes Protera a great place to work.What You’ll DoThe Cloud Engineer is responsible for Operations (design, installation and maintenance) of our Development, Testing, and Production environments. This individual must have a strong ability to integrate cloud principles with application deployment processes and support procedures. Good system administration, technical operations, and ability to communicate and work with others are critical for success.Job ElementsCreate and utilize tools to monitor applications and services in the cloud, including system health indicators, trend identification, and anomaly detection.Participate in on-call escalation to troubleshoot customer-facing issues regarding the cloud environments.Develop and maintain cloud-based systems architecture following Infrastructure as Code (IaC) principlesAutomate code builds and deployments based on DevOps/Agile and Continuous Integration/Continuous Delivery principles.Install, Configure, and Support Oracle and MS SQL Enterprise level database systems and infrastructureEstablish and manage operational and security policies to mitigate risk in cloud-hosted environments.Manage application, middleware, and infrastructure updates across all environments to ensure compliance with security policies and remediation of exposed vulnerabilities.Collaborate with and provide support for development teams to help provision scalable and reliable application software running in a cloud environment.Mentor and train other IT Operations personnel on cloud provisioning and best practices.Maintain safety, security, and privacy standards throughout all areas of responsibility.KnowledgeExtensive experience in designing, building, and administering internet-based full stack commercial applications.Extensive experience in managing data-centric, web-based applications.Experience with container and orchestration technologies – Docker and Kubernetes preferred.Hands-on experience with cloud formation / Terraform templates.Practical experience with cross-platform scripting and automationExperience managing and optimizing cloud-based environments (primarily AWS)RequirementsSkillsProficient in Microsoft Office products, including but not limited to: Microsoft Word, PowerPoint, Excel, Outlook, and Visio.Jenkins and continuous integration.Infrastructure as code tooling (cloud formation/Terraform/Chef).Experience with Atlassian products including Jira, Confluence, and Bitbucket.Experience with middleware and B2B gateway products.Knowledge of SQL and Unix/Linux shell scripting.AWS Certified Solution Architect-Associate /AWS Certified Dev. Ops. Engineer- Professional or similar experience.AbilitiesExcellent verbal and written communication skills.Ability to think critically.Ability to problem solve.Ability to manage time and multiple priorities.Ability to document and update standard operating procedures.Disciplined, detail-oriented, and well organized with a strong background in operational methodology.Ability to interface and work with varied positions and levels of technical knowledge both within the department and with other departments in the company.Solid analytical and troubleshooting skills to quickly determine root causes of problems and drive towards solutions.Must foster a collaborative and collegial atmosphere within a dynamic and fast-paced work environment.Other Essential RequirementsBachelor's degree in Computer science, Information Systems, or other related field, or equivalent work experience.5 years’ experienceWhy Join Protera? Work with global enterprise clients Learn fast with mentorship, certifications, and career growth Make a real impact in a company where ideas are welcome Flexible work setup (remote/hybrid) People-first culture with a global mindset BenefitsWork from Home set upComprehensive medical benefitsGratuity, PF, EPS and BonusShift AllowancesHealth and wellness AllowancesLearning and Development Allowances
