IT Help Desk Technician at Wello Virtual Healthcare | Torre
IT Help Desk Technician
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Wello Virtual Healthcare

IT Help Desk Technician

Wello Virtual Healthcare
Posted by
Manuela Vargas Jaramillo
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Full-time

Legal agreement: Employment

Compensation
USD40k - 60k/year
Non-negotiable
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Hybrid (Canada)
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Posted over 5 years ago

Requirements and responsibilities

• Serve as the first point of contact for internal staff members seeking technical assistance over the phone or email; • Perform remote troubleshooting through diagnostic techniques and pertinent questions; • Determine the best solution based on the issue and details provided by customers; • Direct unresolved issues to the next level of support personnel; • Provide accurate information on IT products or services; • Record events and problems and their resolution in logs; • Follow-up and provide updates and status and information; • Pass on any feedback or suggestions by customers to the appropriate internal team; • Identify and suggest possible improvements on procedures.
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