Home Services Project Manager at ergeon | Torre
Home Services Project Manager
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ergeon

Home Services Project Manager

ergeon
Posted by
Mariajosé Gómez
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Full-time

Legal agreement: Employment

Compensation
USD50K - 70K/year
Non-negotiable
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Remote (anywhere)
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Posted over 5 years ago

Requirements and responsibilities

• Work with a Regional Manager (in field) to manage all customer projects within your region. As the main point of contact you are the primary person responsible to keep our customers and contractors happy. Examples of daily communications may involve: speaking with a customer and arranging a return visit to address a complaint, explaining payments to a contractor, arranging a Regional Manager to onboard a new contractor etc. • Expected to manage 10-20 jobs a weeks working with 3-4 contractors who may have 1-2 crews each • Fully manage your regions day to day operations, including: monitoring/optimizing daily schedule, verifying project profitability, proactively prevent bottlenecks and escalations, etc. • Responsible for upsell of new products to same customers, tracking referrals etc. • Respond to customers and installers in a timely manner and document all communication in Front and/or our native apps • Communicate as a responsive and friendly team player between many teams and departments of the organization • Work with your Regional Manager to hire new crews based on customer demand
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