Job Summary:
- We are seeking a reliable and skilled Maintenance Technician to provide on-call maintenance services for our apartment community.
- The skilled candidate will be responsible for responding to and updating work orders, performing repairs, unit turns, and requested help around the property.
- Ensuring the upkeep of units and common areas in a timely and professional manner.
- This role prefers maintenance and repair experience, strong organizational skills, attention to detail, and adherence to established protocols to support efficient property operations.
Key Responsibilities:
Work Order Management:
- Check the property management system daily for new work orders.
- Perform assigned maintenance tasks only upon receiving dispatched work orders from the property manager, ensuring tenant notifications and scheduling protocols are followed.
- Complete work orders within 24-48 hours of initiation, unless delayed by parts ordering.
- Promptly place and confirm supply orders to minimize downtime.
- Notify the Property Manager immediately if a work order remains unattended within 24 hours of tenant initiation.
- All repairs undertaken at the property must be completed in accordance with high-quality standards, utilizing appropriate materials, skilled workmanship, and industry best practices.
On-Site Communication:
- Notify the Property Manager upon arrival at the property for any assigned task.
- Provide a follow-up notification upon task completion, confirming all work has been satisfactorily addressed.
- Must follow the instructions and receive approval from the property manager before major repairs are done.
Documentation:
- Capture clear before-and-after photos and videos of work areas for all completed tasks.
- Upload documentation, including visuals, visit details, dates, repairs performed, and relevant notes, into the Yardi system to ensure accurate record-keeping.
Supply Management:
- Submit supply requests to the Property Manager for processing until direct ordering capabilities are established.
- Proactively inform the Property Manager of low-stock items or supplies beneficial to have on-hand to maintain operational efficiency.
- Assist in transitioning to independent ordering once an extended card is provided (details forthcoming).
- Keeping the maintenance garage and areas organized, clean, and documenting tool and equipment inventory.
- Will be responsible for inventory of repair parts and supplies.
Security Protocols:
- Ensure garage doors and riser doors remain locked when not in immediate use.
- Follow additional instructions (to be provided) for securing the tool room, all equipment, the entire property, and other designated areas.
- Must ensure all tools and apartment units are secured and locked.
- Tools, riser rooms, garage, and apartment units should be secured when not in use, and all work areas must be locked, including apartment units, to prevent unauthorized entry.
Qualifications:
- Having experience with HVAC, Plumbing, and/or Electrical is a big plus.
- Great attitude, coachable, willing to learn, team player, great communication skills, professional, able to problem solve, able to adapt, and wanting to grow.
- Proven experience in general maintenance or a related field.
- Ability to work independently and efficiently under an on-call schedule.
- Strong attention to detail and proficiency in documenting work accurately.
- Familiarity with property management software is a plus, though training will be provided.
- Excellent communication skills for coordinating with the Property Manager and tenants.
- Basic understanding of supply ordering and inventory management.
- Commitment to maintaining a secure and organized work environment.
Working Conditions:
- Work will primarily take place on-site, including residential units, garages, and common areas, unless needing to pick up parts or supplies, etc.
- Must have reliable transportation and availability to respond within a reasonable timeframe, including on-call on the weekends.
- If you are a strong communicator with leadership skills, an eye for detail, and a coachable attitude, we look forward to working with you.
