Data Analyst – MSP Performance & Operations at GSD Staffing | Torre
Data Analyst – MSP Performance & Operations
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GSD Staffing

Data Analyst – MSP Performance & Operations

GSD Staffing
Emma
Emma
You'll transform operational data into strategic insights, driving efficiency and profitability for MSPs.
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Full-time

Legal agreement: Employment

Compensation
USD1.2k - 1.3k/month
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Remote (for Guatemala residents)
Remote (for Belize residents)
Remote (for Mexico residents)
Remote (for Colombia residents)
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Posted 3 months ago

Requirements and responsibilities

Job Title: Data Analyst – MSP Performance & OperationsCompany: GSD Staffing (Supporting US & Canada-Based MSP Companies)Applicants: Remote (Candidates preferred from Guatemala, Nicaragua, El Salvador, Honduras, Belize, Colombia, and Mexico)Hours: 44 hours per week, Monday through Friday (Weekends Off)Compensation: $1,200 – $1,300 per month (Depending on experience)Company OverviewGSD Staffing connects nearshore professionals with Managed Service Provider (MSP) companies across the United States and Canada. Our MSP partners provide IT support, cybersecurity, cloud services, and infrastructure management, operating in performance-driven, SLA-based environments.This role is for direct placement with one of our MSP partner organizations.Position OverviewThe Data Analyst – MSP Performance & Operations is responsible for analyzing service delivery metrics, technician performance, sales data, and recurring revenue trends within an MSP environment. This role transforms operational data into insights that improve efficiency, profitability, and client retention. The ideal candidate understands service-based KPIs and can build actionable dashboards for leadership teams.Key ResponsibilitiesAnalyze service ticket volume, resolution times, and SLA complianceTrack technician productivity and utilization ratesMonitor MRR (Monthly Recurring Revenue) and contract performanceEvaluate client retention and churn trendsSupport sales pipeline reporting for managed services agreementsBuild dashboards and reports using Excel or BI toolsIdentify inefficiencies and recommend data-driven improvementsMaintain data integrity across CRM and PSA systemsAutomate recurring reporting processesPrepare weekly and monthly executive summariesRequired Skills and QualificationsMinimum of 2 years of experience in data analysis or operations analyticsAdvanced proficiency in Excel or Google SheetsStrong analytical and problem-solving skillsExperience working with CRM systemsAbility to interpret operational KPIs and service metricsExcellent written and verbal English communication skillsHigh attention to detail and data accuracyAbility to manage multiple datasets in a structured environmentReliable remote work setupPreferred QualificationsExperience working in an MSP or IT services companyFamiliarity with PSA tools such as ConnectWise or AutotaskExperience with Power BI, Tableau, or Looker StudioBasic SQL knowledgeUnderstanding of recurring revenue models and SLA reportingExperience supporting U.S. or Canada-based organizationsWhy Join Through GSD Staffing?Direct placement with U.S. and Canada-based MSP companiesFully remote work structureStable weekday schedule with weekends offExposure to performance-driven IT service operationsGrowth opportunities within MSP environmentsApplication ProcessQualified candidates are encouraged to submit their applications through: 🔗 https://gsd-staffing.breezy.hr/
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