Role Overview:
The Salesforce Lead will serve as the strategic and technical owner of the Salesforce Ecosystem. This senior-level role requires a blend of enterprise architecture expertise, hands-on development knowledge and leadership skills to scale Salesforce across multiple business units. The ideal candidate will drive the Salesforce roadmap, mentor a high-performing team and ensure that the platform continuously enables organizational growth and customer success.
Key Responsibilities:
* Strategic ownership and roadmap.
* Define and execute the multi-year Salesforce strategy in alignment with business objectives.
* Partner with senior leadership to identify opportunities for Salesforce to enable new business capabilities and efficiencies.
* Lead platform governance, ensuring consistent architecture standards, data integrity and compliance.
Technical Leadership and Architecture:
* Oversee architecture design for scalable, secure and high-performance solutions across multiple Salesforce clouds (Sales, Service, Experience, Marketing, etc.).
* Evaluate and implement advanced Salesforce capabilities (e.g., Einstein AI/Analytics, CPQ, Field Service, DevOps Center).
* Provide deep guidance on integrations (REST/SOAP APIs, middleware), data modeling and enterprise-level security.
Team Leadership and Delivery:
* Lead and mentor a team of Salesforce developers, architects, admins and business analysts; foster a culture of technical excellence and continuous learning.
* Oversee the full SDLC—requirements, design, development, testing, deployment—ensuring best practices in CI/CD, code review and release management.
* Manage external partners and consultants to deliver high-quality solutions on time and within budget.
Cross-Functional Collaboration:
* Act as the key liaison between technology and business units (Sales, Operations, Compliance, Customer Success, etc.).
* Translate complex business requirements into scalable technical solutions while balancing cost, performance and maintainability.
Continuous Improvement:
* Stay ahead of Salesforce releases and emerging technologies; recommend and champion platform innovations.
* Monitor platform health, adoption and ROI; proactively identify areas for optimization or automation.
Qualifications:
* Education: Bachelor’s or Master’s degree in Computer Science, Information Systems or a related field.
Experience:
* 10+ years of progressive Salesforce experience, including 5+ years in a senior leadership or architect role managing enterprise-wide Salesforce programs.
* Proven track record of leading large-scale Salesforce implementations with multiple clouds and complex integrations.
* Hands-on expertise in Apex, Lightning Web Components (LWC), Visualforce and declarative configuration.
* Strong understanding of enterprise integration patterns, data governance and security models.
* Experience with Agile delivery, DevOps and CI/CD tools (e.g., Copado, Gearset, Git).
* Certifications (highly preferred): Salesforce Application/System Architect or Technical Architect, Platform Developer II, Salesforce Administrator and relevant cloud certifications.
* Exceptional communication, stakeholder management and strategic planning skills.
