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Posted about 1 month ago
Requirements and responsibilities
**IT Operations Manager**
**Location:** Remote (LATAM-based)
**Employment Type:** Independent Contractor
**Compensation:** Paid monthly, USD. 1,500-,1700
**About the Role**
A technology-driven company is looking for an IT Operations Manager to lead its technology function. This role covers systems and platform administration, digital security, process automation, and cross-departmental IT support.
This is a hands-on leadership position. The ideal candidate understands how technology operates behind the scenes of a growing business — from corporate platforms and HR systems to network infrastructure and cybersecurity.
**Responsibilities**
1. Systems and Platform Management
- Administer corporate tools including Google Workspace, MS Office, Adobe, Zoho, Slack, and their integrations.
- Maintain IT inventory: computers, phones, hardware.
- Manage email signatures and corporate domains (e.g., GoDaddy).
2. Technical Support
- Create and maintain technical documentation: IP records, network diagrams.
- Serve as first point of escalation for IT issues across the organization.
3. Integrations and Automation
- Integrate platforms such as Zoho, Slack, Sales IQ, and AI chatbots.
- Automate administrative, financial, and HR processes.
- Evaluate and implement new tools, including AI-powered solutions, to improve productivity.
4. Departmental Support (Finance, HR, Operations)
- Provide IT support for user access, software licenses, and onboarding.
- Ensure digital security and backups (e.g., employee records, corporate data).
- Manage HR platforms (Zoho People, SAP, BambooHR) and training tools (Zoom, Meet, LMS).
- Develop and enforce IT policies and procedures.
5. Leadership and Strategy
- Lead and manage the IT support team, setting priorities, assigning tasks, and evaluating performance.
- Develop and implement IT strategy aligned with the company's growth objectives.
- Serve as the escalation point for complex technical issues and cross-departmental requests.
- Manage IT budgets, forecast technology spend, and present business cases for new investments.
- Manage vendor relationships for hardware, software, and cloud services.
**Requirements**
- 3+ years of experience in IT operations, systems administration, or technology management.
- 1+ year in a supervisory or team lead role.
- Strong command of enterprise SaaS platforms: Google Workspace, Zoho (People, CRM, Sales IQ), Slack, Adobe, MS Office.
- Experience managing HR and training platforms: BambooHR, SAP, LMS, Zoom, Google Meet.
- Solid knowledge of cybersecurity best practices: access controls, data backups, incident response.
- Experience with platform integrations and process automation.
- Hands-on experience with network infrastructure: routers, switches, VLANs, remote access configuration.
- Ability to create and maintain technical documentation (IP records, network diagrams).
- Strong project management and vendor management skills.
- Bilingual: English and Spanish.
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
**Nice to Have**
- Experience with AI chatbots and AI-driven automation tools.
- Certifications such as ITIL, CCNA, or similar.
- Experience managing corporate domains and email infrastructure (GoDaddy or similar).
- Experience in the entertainment or media industry.
**Benefits**
- Paid time off: 80 hours/year (first two years), 120 hours/year (after year two), 160 hours/year (after year three).
- 6 paid holidays per year: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas.
- Annual salary review based on performance and objectives achieved.
**Tipo de puesto:** Jornada completa
Optionally, you can add more information later (benefits, pre-screening questions, etc.)