Are you an expert in CRM execution with a track record of leading QA teams and maintaining top-notch delivery standards?At GrowthAssistant, we’re hiring a Marketing Production Support Lead for a leading on-demand consumer marketplace that reaches millions of users. You'll lead a team of QA specialists across email, push notifications, in-app banners, and promo campaigns — owning execution quality, workflow management, and operational excellence from start to finish.What You’ll Do:Team Leadership: Lead daily stand-ups, balance workloads, manage tickets, and mentor team members in a fast-paced environment.CRM & QA Oversight: Oversee and QA multi-channel marketing campaigns (email, push, in-app banners, promo codes, SMS).Execution & Governance: Track SLAs, identify recurring QA misses, triage emergency requests, and conduct regular audit checks.Process & Training: Build and update operator training materials alongside leadership and streamline self-serve reporting processes.What You Bring:3+ years of hands-on QA experience in CRM platforms (Braze preferred) and ESP tools.2+ years in a leadership role, driving team success and hitting operational KPIs.Proficiency in Jira, Slack, Google Suite, Intermediate HTML, and SQL.Exceptional attention to detail and strong English communication skills.🎁 Perks & Highlights:100% Remote Work$300 Sign-on Bonus (after 90 days)Health Coverage / Stipend + Paid Time Off & HolidaysAttendance and Performance IncentivesNamed by Forbes as one of the best startups to work at, GrowthAssistant builds long-term remote careers focused on skill, heart, and human-first culture.

Marketing Production Support Lead (CRM QA & Team Leadership)

Emma

Responsibilities

Skills wanted:

Language(s) required:

About GrowthAssistant Latam:

www.growthassistant.com/

Admin access needed