Director, Account Management at Dynamo Software

About DynatronDynatron is transforming the automotive service industry with intelligent SaaS solutions that deliver measurable results for thousands of dealership service departments. Our proprietary analytics, automation capabilities, and AI-powered workflows empower service leaders to increase profitability, elevate customer satisfaction, and operate with greater efficiency. With accelerating demand and a rapidly expanding product ecosystem, we’re scaling fast, and we’re just getting started.Role OverviewThe Director of Account Expansion is responsible for leading and scaling a team of sales executives focused on cross-selling and upselling additional products, solutions, and services into our existing customer base. This role owns expansion revenue from installed accounts and partners closely with Customer Success, Product, Marketing, and Sales to maximize customer lifetime value.This is a strategic and hands-on leadership role, balancing revenue ownership, people leadership, process development, and cross-functional alignment within a complex, multi-product SaaS environment.Key ResponsibilitiesRevenue & Leadership StrategyOwn and deliver expansion (upsell and cross-sell) revenue targets across the installed existing customer baseDevelop and execute a scalable expansion strategy aligned to company growth objectivesSegment the customer base (e.g., by size, product adoption, dealer group complexity) to drive targeted expansion motionsIdentify whitespace opportunities within dealer groups and build repeatable playbooks to capture themLead, coach, and develop a team of cross-sell and upsell Account ExecutivesEstablish clear performance expectations, KPIs and revenue goalsFoster a high-performance, data-driven, and customer-centric sales cultureExecution & ForecastingManage pipeline health, deal execution, and accurate forecasting for expansion revenueDrive disciplined sales execution across complex, multi-stakeholder dealer group buying environmentsReview deals, provide strategic guidance, and support negotiations and escalationCollaboration & ScalePartner closely with Customer Success to align on account strategy, renewal timing, and expansion opportunitiesWork with Sales Operations to refine territories, compensation plans, and reportingProvide voice-of-customer insights to influence cross-sell and upsell roadmap and go-to-market strategyDesign and optimize expansion sales processes that integrate seamlessly with new business and renewalsImplement best practices for account planning, opportunity management, and value-based sellingLeverage CRM and sales enablement tools to drive consistency and visibilityQualifications & Experience8 –12+ years of B2B SaaS sales experience, with at least 3–5 years in sales leadershipProven success owning and growing expansion revenue in an existing customer baseExperience selling multi-product or platform SaaS solutionsExperience leveraging with productivity and performance solutions, including AIStrong track record managing and scaling teams through growth phasesExperience selling into automotive, multi-location, franchise, or SMB/mid-market enterprises strongly preferredComfortable navigating complex organizational structures and executive-level stakeholdersStrong analytical, forecasting, and operational disciplineSkills & CompetenciesStrategic thinker with a strong execution mindsetExcellent people leader and coachData-driven and metrics-orientedStrong communicator with executive presenceDeep understanding of value-based and consultative sellingAbility to influence across functions without direct authorityWhy DynatronHigh-performance culture grounded in innovation, collaboration, and continuous learning.Remote-first workplace offering autonomy, flexibility, and deep cross-functional partnership.Benefits SummaryCompetitive base salaryParticipation in Dynatron’s Equity Incentive PlanComprehensive health, vision, and dental insuranceEmployer-paid short- and long-term disability and life insurance401(k) with competitive company matchFlexible vacation policy and 11 paid holidaysRemote-first cultureDynatron is an Equal Opportunity Employer and encourages all qualified individuals to apply.

Director, Account Management

Emma

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About Dynamo Software:

www.dynamosoftware.com/

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