Delivery Director
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Full-time
Legal agreement: Employment
Compensation
USD160k - 200k/year
Shared by 2 days ago
Requirements and responsibilities
Position OverviewBlue Acorn iCi is looking for a Delivery Director to lead and manage the successful delivery and growth of existing client engagements. The Delivery Director is responsible for all facets of existing accounts to drive growth and ensure successful delivery of all client engagements.They are accountable for delivery quality, performance to budget and successful attainment of Customer business objectives / goals. In addition, they own the revenue growth goals for existing accounts and manage client relationships as the primary point of contact. The director is also responsible for ensuring the right team is identified, onboarded and successful in all engagements. This position should also be able to work with other departments to ensure smooth and successful operations across the company as it pertains to delivery.Key ResponsibilitiesDelivery Leadership & OversightResponsible for all delivery aspects such as productivity, quality, and milestone achievementOwns project margin attainment and revenue achievementServe as the ultimate point of escalation for the project team and the client.Hold quarterly business reviews for strategic clientsEnsure proper process and SDLC are being followed across all projectsAlign with agreed upon architectural principles provided by Solution Consulting and technical resources within the talent networkEnsure value metrics are established and tracked for our projectsEnsure team members have access to the tools and materials they need to deliver in their day-to-day activities.Team Leadership & Career DevelopmentProvide performance feedback on project team members.Work with People Leaders and Mentors to ensure the robust development of all individuals.Ability to train and mentor development staffAbility to train and mentor direct managers as well as technical staff.Ability to coach and guide employees through career pathsProven ability to build, manage, and foster a team-oriented environmentResource Planning, Staffing & RecruitingAlign with Talent Management on project resourcing and staffing needsAssist with recruiting, interviewing, and hiring to fill immediate needs as well as plan for forecasted growthReview and sign off on SOWs for new accountsCreate SOW’s and Change Orders as needed for existing businessClient & Strategic AlignmentEngage with Value Design Realization team to participate in the Sales to Delivery lifecycleOwn existing account growth goals by growing existing team and establishing new work streams.Negotiate contracts, rates and team model changes for current clientsExperience managing and growing a portfolio of businessAbility to inspire confidence in clients and provide leadership to implementation teamsStrategic planning skills to help navigate internal and external customer requirements.Ability to understand unique and complex business requirements and help develop plans to solve short and long term problems.MetricsProject Margin AttainmentProject Milestone AchievementTeam Member Success RateClient Interactions / New Stakeholder RelationshipsOpportunities / Pipeline CreatedOpportunities WonConcessions RequestedRevenue RecognizedClient Satisfaction RatingRequired Skills & ExperienceLeadership & Delivery ExperienceMinimum of 8-10 years' experience managing enterprise engagements.15+ years IT industry experience with a minimum 10+ years of experience in services delivery organizationExperience at professional services company such as an agency or consulting firmExperience working in eCommerce / Digital ServicesExperience managing and growing a portfolio of businessExcellent communication (written and oral) and interpersonal skillsExcellent leadership and management skillsProven ability to work creatively and analytically in a problem-solving environmentAbility to travel up to 25% as neededAdobe & Technical ExpertiseExperience working on projects with Adobe applications is not required, but is considered a plus.Experience with Adobe Commerce, Salesforce Commerce Cloud, Shopify+ platformsExperience with Adobe Experience Manager (AEM) or other CMSKnowledge of or ability to understand technologies such as HTML, CSS, SOAP, REST, Git, AEMAbility to communicate and document technical designs to both internal and external technical resourcesCapable of driving and defending design models and best practicesProcess & Operational KnowledgeThorough and deep knowledge of the Software Development Life Cycle and Agile processesEducation / ExperienceBachelor’s degree, preferably in computer science or business and/or equivalent experience in IT industryThe base salary range for this position is $160,000 – $200,000 annually. Actual compensation may vary depending on experience, qualifications, geographic location, and other job-related factors.About Blue Acorn iCi Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results. Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us. Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement. Why Join Us? Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital. Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves. If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place. Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!
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