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26 days ago
Requirements and responsibilities
ResponsibilitiesActively improve the customer experience;Work with clients and their employees to identify problems and advise on the solution;Recreate, troubleshoot and independently investigate reported issues;Collaborate with development teams, identify errors and report bugs via internal helpdesk;Master the support channels: Ventrata Chat, Slack and Helpdesk;Help with client onboarding and uploading data to our systems;Supporting internal teams with tasks beyond the job description.RequirementsYou are looking for a huge challenge;You are interested in technology, you are curious about systems, software and hardware, and you are a fast learner;You are an open-minded person always looking for feedback and ways to improve;You take pleasure and pride in your work;You do wanna grow with the company;You have excellent communication and interpersonal skills;B2 English mandatory;German / Spanish / Italian is a huge plus;Analytical mind and problem-solving attitude;Ability to effectively describe and document issues;Attention to detail;Ability to work independently and as a part of a team 24/7 shifts;Based in Nigeria or Morocco.BenefitsYou can work remotely or use our offices in Brno or Lisbon; Would you like to work from Europe, Africa, Asia? We do not really mind if the shift time zone is covered…Higher compensation rates for collaboration during national holidays;Lunch breaks, extra hours, or performance-based contributions can be reflected in your compensation – we appreciate going the extra mile;24 days of paid vacation;Need gear? We'll contribute to your remote setup or help you get the hardware you need for your work;Enjoy a fast-paced start-up environment with lots of autonomy and space for creativity;Join our occasional team retreats and workationsThere’s always a spontaneous beer or a sports activity happening;We’re a group of motivated, curious, and international collaborators who enjoy what we do.
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