Support Engineer (L3 - Support Lead) at Vitric Business Solution Private Limited | Torre
Support Engineer (L3 - Support Lead)
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Vitric Business Solution Private Limited

Support Engineer (L3 - Support Lead)

Vitric Business Solution Private Limited
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You'll lead critical IAM support, optimize performance, and drive secure access solutions globally.
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Full-time

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Shared by
Juan Fernando Domínguez
 3 days ago

Requirements and responsibilities

Urgent Hiring – Support Engineer (L3 - Support Lead) for SailPoint IdentityIQ.Position: Support Engineer (L3 - Support Lead)Experience: 6 to 9 YrsJoining: Immediate to 45 DaysKey Responsibilities:Handle end-to-end IAM-managed support (as per SLA), e.g., Incident Management, problem management, change management, and knowledge management.Responsible for managing the team comprising L1, L2, and other L3 team members.Do custom development, and product performance optimisation e.g. Application onboarding, workflow changes and SSO integration.Should be able to extend configuration for Role-Based Access Control (RBAC) and Segregation of Duties (SoDs).Required Skills & Experience:IdentityIQ Support experience with ForgeRock as a secondary skills.Strong L3 Level Knowledge with exposure to coding of Either ForgeRock AM or SailPoint IdentityIQ or both.Strong knowledge of Support Processes and ProcedInterested candidates can send their CV at yashika@vitric.in or DM me for more details.
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