About Sprinter HealthAt Sprinter Health, our mission is reimagining how people access care by bringing it directly to their homes. Nearly 30% of patients in the U.S. skip preventive or chronic care simply because they can't get to a doctor's office. For many, the ER becomes their first touchpoint with the healthcare system—driving over $300B in avoidable costs every year.By using the same technologies that power leading marketplace and last-mile platforms, we deliver care where people are, especially those who need it most. So far, we've supported more than 2 million patients across 22 states, completed 130,000+ in-home visits, and maintained a 92 NPS. Our team of clinicians, technologists, and operators have raised over $125M to date investors like a16z, General Catalyst, GV, and Accel and enjoy multi-year runway.About the RoleThe Customer Success Director is responsible for the implementation, ongoing satisfaction, retention, expansion and outcomes realization for an assigned portfolio of Sprinter Health’s customers. You will work with a cross-functional team to ensure team best practices, policies, and customer-first initiatives are met. You act as internal champions to coordinate the processes and motions required for sustained customer success and growth.What You'll DoLead customer interactions in a manner that establishes credibility and trust as a business and thought partnerCollaborate cross-functionally to lead customers through the Sprinter Health customer journey to achieve strong customer satisfaction, adoption, and partnership successPartner with each customer to develop a multi-year strategic plan with ambitious growth targetsDevelop relationships at all levels within the customer organization, ensure cohesive communication, and leverage customer relationships to remove barriers and roadblocks to growthServe as the Voice of the Customer within Sprinter Health by providing customer feedback to the product team to inform the roadmapDrive annual revenue targets and coordinate renewal of designated customer contractsProactively identify customer risks and partner cross-functionally to recommend solutions and drive action plans to improve customer healthSecure opportunities within the customer organization for the expansion of Sprinter Health services to additional departmentsWhat You'll Bring7-10 years of experience in customer success, account management, sales or consultingStrong orientation toward problem-solving with a systematic and managed approachExperience working with sales, operations, product, and other members of cross-functional teamsUrgency in execution and tendency toward speed with the ability to adapt and changeStrong empathy for customersComfortable with ambiguityExcellent verbal/written communication and organizational skillsStrong executive presence and business acumen including experience working in a B2B environmentProven ability to influence through persuasion, negotiation, and consensus buildingExercise judgment, with guidance, in methods, techniques, and evaluation criteria for obtaining resultsWhat We OfferMeaningful pre-IPO equityMedical, dental, and vision plans 100% paid for you and your dependentsFlexible PTO + 10 paid holidays per year401(k) with match16-week parental leave policy for birthing parent, 8 weeks for all other parentsHSA + FSA contributionsLife insurance, plus short and long-term disability coverageFree daily lunch in-officeAnnual learning stipendSprinter Health is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.
