Guest Relations Specialist at Yankee Leisure Group at Yankee Leisure Group

• Take phone calls from direct customers and travel agencies both prior to and during travel to resolve any outstanding travel-related issues. • Manage changes to itineraries – working with vendors and suppliers as needed. • Utilize sales skills to assist customers in upgrading. • Responsible for monitoring shared inboxes, responding to customer inquiries via our website & email. • Monitor and quality check reservations, logging any discrepancies, and alerting management. • Work as a member of our Customer Care Team resolving customer issues and complaints post-travel. • Assist Operations Department. • Work with suppliers to confirm rooms above allotment and special requests. • Responsible for issuing tickets; including exchanges, refunds, and schedule changes as needed. • Process documents, including invoices and other communications to our customers and suppliers. • Make outbound calls and research alternative accommodations impacted by schedule changes and passenger requests. • Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Guest Relations Specialist at Yankee Leisure Group

Requirements and responsibilities

Skills wanted:

Language(s) required:

Frank Marini

Manuela Vargas Jaramillo Verified

About Yankee Leisure Group:

Job benefits for full-time members:

Admin access needed

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