Quality Assurance Manager at Monzo Bank | Torre
Quality Assurance Manager
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Monzo Bank

Quality Assurance Manager

Monzo Bank
Posted by
Yuliana Velasquez Ramírez
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Full-time

Legal agreement: Contractor

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Candidate

Compensation
USD25 - 30/hour
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Remote (anywhere)
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Posted over 5 years ago

Requirements and responsibilities

• Supporting the QA Lead to build a centralised QA operations team, including recruitment, training and accreditation • Being a role model leader, managing Squad Captains and Quality Assessors, supporting them to meet their personal and professional development goals and driving a high performing culture • Owning service management for QA; ensuring we have the right people placed at the right time to deliver QA and meet internally set SLAs • Being accountable for performance of the QA team; ensuring they meet targets and/or managing under-performance as appropriate • Using data to continuously develop processes and better ways of working for the team that are efficient and scalable • Producing service updates for a number of senior stakeholders including reporting on SLA adherence • Generating ideas on how to strengthen our customer first culture and ensure we're putting customer experience at the heart of everything we do across the whole company.
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