Senior Program Manager at Rover.com | Torre

Senior Program Manager

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Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

location_on
Hybrid (Barcelona)
Posted almost 3 years ago

Responsibilities


- Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. - Named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. - Committed to fostering a diverse, inclusive, and welcoming community of pet people. We are looking for a customer-focused, data-driven change agent to join our Business Operations team as a Senior Program Manager. In this role, you will lead strategic programs that elevate the customer experience for our community of sitters, owners, and pets. Your responsibilities will include leading projects, coordinating cross-functional work streams, prioritizing stakeholder requests, leveraging data to inform business decisions, and influencing interdepartmental policy and process. The ideal candidate will have 6-8 years of experience driving business-impacting projects and programs, strong analytical skills, and the ability to partner with diverse teams across complex organizations. If you thrive in a fast-paced environment, enjoy solving high-impact business problems, and are passionate about delivering outstanding outcomes, we encourage you to apply for this role. Responsibilities: - Lead projects that support product features, service enhancements, and evolving business lines. - Coordinate the execution of multiple cross-functional work streams to deliver a cohesive outcome. - Prioritize competing stakeholder requests and internal deliverables in a complex, fast-paced environment. - Leverage data to inform business decisions and analyze impact. - Narrate a strategy for ambiguous and unscoped programs; identifies multiple approaches, drives alignment around the best long-term value for Rover, and builds the plans to execute programs. - Routinely review key milestones with senior managers and cross-functional partners. Troubleshoot medium to major roadblocks and delays autonomously. - Identify and track KPIs; inform stakeholders how the KPIs contribute to the performance of the team, department, and company. - Operate with autonomy and discretion; responsible for initiating or taking actions to resolve problems. - Regularly influence interdepartmental policy and process and consistently partner with peers to influence cross-functionally. - Design longer and/or perpetually-running, complex market tests with interdepartmental impacts. - Work on significant and unique issues where no current best practices exist in the market. - Support training and onboarding of team members; mentor/coach in career development of Project and/or Program Managers.