Telecom engineer at Virtual Staffing Solutions | Torre
Telecom engineer
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Virtual Staffing Solutions

Telecom engineer

Virtual Staffing Solutions
Posted by
Marian Yepes
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Emma
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Taking the outsourcing and offshoring consulting services to the next level! 🚀
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Freelance
Recurrent (~40 hours per week)
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Remote (for El Salvador residents)
Remote (for Colombia residents)
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Visa sponsorship: No
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Posted almost 3 years ago

Requirements and responsibilities

🚀 Requirements: ◽ Experience in the field or related area. ◽ Basic knowledge of principles and practices regarding call center ACD, PBX systems, cable terminations, computer hardware, and software systems, emphasizing diagnostic and troubleshooting techniques. ◽ Strong customer service focus. ◽ Effective verbal and written communication skills. ◽ Ability to read and interpret safety rules, operating and maintenance instructions, cable plans, rack layouts, and procedure manuals. ◽ Ability to write routine reports and correspondence. 🚀 Responsibilities: ◽ Monitors the performance of the company's telecommunications systems to ensure dependable and uninterrupted operations. ◽ Identifies and replaces malfunctioning or inoperative equipment and performs repairs and preventative maintenance. ◽ Troubleshoots entire telecommunications systems to determine the source of problems. ◽ Receives, resolves, and tracks trouble tickets. ◽ Performs preventative and routine maintenance. ◽ Dispatches appropriate vendors to correct any service issues beyond department support. ◽ Sets up new users and relocates existing users with telephone extensions, calling features, voice mail, and any custom features. ◽ Assists in the setting up of home offices and remote sites. ◽ Performs moves, adds, changes, and upgrades. ◽ Provides on-call coverage. ◽ Terminates cable, cross-connects, hubs, and routers. ◽ Reviews and prioritizes items in the trouble ticket system while responding to work problem tickets and service requests. ◽ Follows instructions in preparing and deploying any of the telecommunications systems. ◽ Escalates significant hardware and software problems to management or vendor service personnel for corrective action. ◽ Maintains the computer room.
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