Bilingual Customer Service Representative at Solvo Global | Torre
Bilingual Customer Service Representative
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Solvo Global

Bilingual Customer Service Representative

Solvo Global
Posted by
Ricardo Andres Troncoso Hernandez
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You'll provide bilingual customer support via multiple channels in a collaborative environment.
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Full-time

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Calle 40 Sur #41-44, Zona 7, Envigado, Antioquia, Colombia
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Posted about 1 year ago

Requirements and responsibilities

✨ We’re Hiring – Bilingual Customer Service Representative ✨ Are you passionate about customer service and fluent in English and Spanish? Join our team in Envigado and grow your career in a collaborative and professional environment!. 📍 Location: Murano – Calle 40 Sur #41-44, Envigado. 🕒 Schedule: - Monday to Sunday with availability between 9:00 a.m. and 9:00 p.m. - 45 hours per week with a 1-hour lunch break. - Two days off per week. 🗣️ Language Requirement: English C1+. 📝 Job Description: - We are looking for a Customer Service Representative to handle support tickets via voice, email, and chat in both Spanish and English. - The ideal candidate will have excellent communication skills and the ability to work collaboratively in a team environment. 🎯 Responsibilities: - Manage customer service tickets through voice, email, and chat professionally and efficiently. - Assist and resolve inquiries related to purchases and products. - Ensure a positive customer experience in all interactions. - Escalate cases when necessary and maintain effective communication via Microsoft Teams. - Prepare to handle phone calls in the near future. - Successfully complete and pass a written assessment. - Maintain accurate records of conversations and proper follow-up on customer cases. - Collaborate closely with the team to maintain high service standards and meet performance goals. ✅ Requirements: - English level: C1+. - Exceptional communication and customer service skills. - Previous experience in customer service roles. - Flexibility to work varied schedules and adapt to changing situations. - Proactive attitude and ability to solve problems independently. - Comfortable using communication tools, especially Microsoft Teams. - Ability to complete and pass a written evaluation. 🌟 Benefits: - Collaborative work environment focused on professional growth. - Full training provided (Monday to Friday from 9:00 a.m. to 5:00 p.m.). - Two days off per week. 📩 Apply now and be part of a dynamic and supportive team!
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