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Posted 2 months ago
Requirements and responsibilities
Position SummaryWith team members and customers in 39 countries around the globe, HostPapa is currently one of the fastest-growing web hosting companies with a wide range of products available. At its core, we provide individuals and small and medium-sized businesses with access to valuable tools and services critical to their online success, including a Website Builder service for making website creation an ultra-easy task for anyone. Tailored to meet every user's unique needs, our award-winning customer support, email, and cloud-based solutions keep HostPapa at the cutting edge of the web hosting industry and innovation by putting our customers first.As a Web Hosting Support Specialist, you'll help customers solve web technology problems through phone, email/tickets, and live chat. You’ll be the go-to expert for troubleshooting website, email, and hosting issues, offering friendly and knowledgeable support that ensures every customer gets the help they need, fast and stress-free.Schedule - All on Eastern Time (Toronto): Thursday-Monday3:00 PM - 11:30 PMWhat you’ll doProvide technical support via phone, email/tickets, and chatResolve customers’ web technology issues by explaining web hosting components and offering clear, actionable guidanceTroubleshoot and resolve advanced website and email issuesInstall, configure, maintain, and fix errors for content management systems like WordPressExplain DNS settings and web design tools in a way customers can understandAddress and escalate pre-sales, sales, and billing inquiries as neededSchedule and conduct callbacks to ensure a smooth support experienceDeliver an outstanding customer experience and help maintain high satisfaction levelsSupport other tasks or projects as assigned to meet team and business needsAbout youExperience in a technical support or helpdesk roleStrong troubleshooting skills, especially for websites and email systemsSolid communication skills in English (written and verbal)Experience with web hosting platforms is a strong plusA customer service background or a related tech role is an assetWhat we offerWork from anywhere - this is a remote opportunityA competitive salary that values you and your unique skill setsCareer advancement & professional development opportunities to help you reach your full potentialFlexible work arrangements to support work/life balanceAbout usAt HostPapa, we’ve been committed to providing a complete array of enterprise-grade cloud services solutions to every business owner since 2006. These services, traditionally out of reach to smaller businesses, are offered in a one-stop shop, making it quick and easy for customers to select the services they need to grow. We back these offerings with 24/7 award‑winning customer support in four languages.Our HostPapa family values diversity and inclusion. We have a friendly company culture built on trust and respect spanning the entire company. With the acquisition of several companies into our product portfolio within the past year, we’re growing at an incredible rate and have ample opportunities for career growth. Come join our talented team of enthusiastic, hard-working, passionate, driven people engaged in meaningful, innovative work. We can’t wait to meet you!HostPapa is an equal-opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team. HostPapa is committed to providing accommodations for people with disabilities. If you require accommodation, please let us know, and we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.It is anticipated that this position will be performed outside of Ontario.
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