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Requirements and responsibilities
Your potential has a place here with TTEC’s award-winning employment experience. As a Bilingual Licensed Healthcare Insurance Agent – Spanish-English working remotely, you’ll be a part of bringing humanity to business. #experienceTTECOur TTEC Remote CX team has 36 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, IL,MT, or outside of the United States. Residents of Colorado, Louisiana, Massachusetts, Maryland, Minnesota, New Jersey, New York, Oregon, Washington, and Washington, D.C. will be considered only based on special business need.Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!What You’ll be DoingYou’ll be using the knowledge that you bring to the role by helping others and giving them peace of mind. Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.As a Licensed Healthcare Insurance Agent, on a typical day, you’llAssist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needsBe providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow upRespond to customer inquiries with compassion and active listening and select the best solution in an efficient mannerIdentify additional needs customers may have and help them to upgrade products or servicesComplete the sale or renewal of a health plan that best suits the customer's needs - Sales conversions are expected.What You Bring to the RoleCurrent Health insurance license in your state of residenceHigh speed internet (>25 mbps download and 10 mbps upload)Minimum six (6) months sales experienceIntegrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)Strong customer service orientation (empathy, compassion and listening skills)High school diploma or equivalentStrong computer navigation skills and experience, as this role is 100% remoteWhat You Can ExpectSupportive of your career and professional development An inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesAll license fees provided by TTEC as your employerContinuing education paid by TTECTTEC offers full-time regular positions. After July 15th, this position pays a guaranteed hourly rate of $24/hour with a performance-based bonus where most earn $26/hour and top performers $28/hourAnd we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.A Bit More About Your RoleWe’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way.You'll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.About TTECTTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex,
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