Support Specialist II - Linux at A2 Hosting | Torre
Support Specialist II - Linux
A2 Hosting
A2 Hosting

Support Specialist II - Linux

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Full-time

Legal agreement: Employment

Compensation
USD30K - 70K/year
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Remote (anywhere)
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Posted over 4 years ago

Responsibilities & more

• Provide an unsurpassed level of support via email and phone using strong written and verbal communication skills. • Ability to demonstrate a high level of empathy, tact, and perseverance when faced with complex technical and non technical issues. • Resolve escalated cases from front line staff with a high sense of urgency. • Provide guidance and act as mentor to front line staff. • Troubleshoot issues involving common web applications (Joomla, Wordpress, Drupal, etc.) • Troubleshoot issues involving a variety of systems including: DNS, Apache, MySQL, cPanel, and others. • Collaborate with management and the systems team to solve complex technical issues. • Identify potential issues and provide a constant feedback loop to the systems team. • Strong willingness and ability to work in a team. • Reliable internet connection and personal computer. • Assist technical writers by acting as a subject matter expert on technical subjects.
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