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Responsibilities
Prosana is looking for a senior CX leader to build and scale the entire customer support function for a fast-growing DTC subscription brand.What they need:4+ years in DTC customer support2+ years leading CX teamsExperience with Gorgias, Zendesk, or Re:amazeShopify and subscription platforms experienceChargeback and retention experienceStrong automation and AI knowledgeExperience hiring, training, and managing support teamsRequires at least 4 hours of daily EST overlap.
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